Sr. Production Support Engineer

Revecore • Remote,

1d • Remote

About The Position

We are looking for a Senior Production Support Engineer who will take a leadership role in maintaining the health and stability of our cloud-based enterprise application built with .NET (C#, SQL Server, T-SQL, Angular) and hosted in Azure and on-prem. You will act as a technical lead in identifying, resolving, and preventing production issues, and play a key role in shaping our support operations through automation, monitoring, and process improvement.

This role requires a high degree of technical expertise, operational discipline, and cross-functional communication. You’ll also mentor junior team members and contribute to engineering excellence and a strong DevOps culture.

Requirements

• Bachelor’s degree in computer science, computer engineering, or a related field; or equivalent practical experience.
• 5+ years of experience in a production support
• Deep expertise in C# and .NET technologies; able to debug production code and logs effectively.
• Strong database experience including complex T-SQL queries, performance tuning, and SQL Server internals.
• Advanced experience with Azure services, particularly around app hosting, monitoring, logging, and databases.
• Demonstrated ability to lead incident response efforts and work under pressure.
• Strong scripting skills (e.g., PowerShell, Python, Bash) to automate tasks and build operational tools.
• Excellent communication and leadership skills; able to drive conversations with engineering and business stakeholders.
• Experience with Azure Application Insights, Log Analytics, or other observability platforms.
• Exposure to CI/CD pipelines using Azure DevOps, GitHub Actions, or similar.
• Knowledge of ITIL or SRE principles, and experience establishing support SLAs and metrics.
• Experience working in highly regulated or mission-critical environments.
• A quiet, distraction-free environment to work from in your home.
• A secure home internet connection with speeds >20 Mbps for downloads and >10 Mbps for uploads is required.
• The workspace area accommodates all workstation equipment and related materials and provides adequate surface area to be productive.
• Eligibility to work in the U.S.
• Employment history verification
• Background check
• Must reside in the United States within one of the states listed below: Alabama, Arkansas, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts Michigan, Minnesota, Mississippi Missouri, Nebraska, New Hampshire North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia, West Virginia and Wisconsin

Responsibilities

• Lead the investigation and resolution of complex and high-impact production incidents.
• Serve as the escalation point for production support engineers and coordinate cross-team collaboration during outages.
• Analyze system performance and identify areas of improvement in application reliability, scalability, and observability.
• Drive the development and implementation of monitoring, alerting, and self-healing capabilities for our systems.
• Build automation tools to streamline incident response, environment validation, and root cause analysis.
• Own post-incident reviews (PIRs), ensure timely documentation, and work with dev teams to address systemic issues.
• Provide mentorship and technical guidance to other production support and engineering team members.
• Collaborate with developers, QA, DevOps, and product managers to improve deployment and support processes.
• Participate in on-call rotations and improve incident response readiness and tooling.

Benefits

• Comprehensive medical, dental, vision, and life insurance benefits from the start of your employment
• 12 paid holidays and flexible paid time off
• 401(k) contributions
• Employee Resource Groups that build community
• Career growth opportunities
• An excellent work/life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior