Sr. Product Solutions Expert

Eightfold•Santa Clara, CA

1d•Hybrid

About The Position

Eightfold is a global leader in an AI-native enterprise talent platform, trusted by the world’s largest & most respected Fortune 500 organizations. Our platform is built from the ground up, operating at scale across Azure and AWS, deployed in multiple regions globally, including IL4-compliant environments for the US Government, supporting users in 100+ countries and 30+ languages. Today, Eightfold is at the forefront of agentic AI, delivering intelligent agents that actively drive outcomes across hiring and talent workflows, while much of the industry is still experimenting with prototypes. Backed by over $410M in funding and valued at $2B+, we are defining the next era of agentic talent systems. What sets Eightfold apart is not just the technology & our mission, but the team behind it. We are a deeply technical, execution-driven organization that values ownership, collaboration, and high standards. Our engineers, product leaders, and go-to-market teams work closely together — in person and across functions — to build systems that scale in the real world. If you’re excited to work on hard problems, move with urgency, raise the bar every day, and help build agentic systems that transform how the world works, Eightfold is the place to do it. About the Team The Product Solutions Expert (PSE) team is dedicated to delivering exceptional value to our customers. The team's primary focus is on managing enterprise customers, catering to their unique needs and ensuring their satisfaction. This involves handling day-to-day activities related to implementations, customer inquiries, addressing their challenges, and collaborating closely with customer advisors to provide tailored solutions. With its high-profile nature, exposure to top leadership, and impactful engagements, the team stands as a trusted partner, contributing significantly to the organization's growth and success in the competitive market. About the Role As a PSE, you will independently own the end-to-end technical delivery for a portfolio of enterprise accounts. You bring 5–8 years of relevant experience, operate with minimal oversight, and actively contribute to team best practices and the development of junior team members. This is not an entry-level implementation role — you are expected to drive outcomes, proactively surface risk, and bring technical depth and customer instinct in equal measure.

Requirements

5–8 years of experience in technical, customer-facing roles involving SQL, Python, API Development, systems integration, and AWS.
Demonstrated ability to independently design, build, and debug complex API integrations in production environments.
Hands-on experience with ETL process design and implementation using Python, JSON, and XML.
Proven track record of owning customer relationships and resolving critical escalations with minimal management oversight.
Strong ability to communicate technical concepts clearly — including executive presentations, negotiation, and persuasive storytelling.
Strong analytical skills with an action-oriented, outcome-focused approach.
Proficiency with relational databases and SQL; working knowledge of backend server APIs and web application architecture.

Nice To Haves

Experience with enterprise HR tech ecosystems such as ATS, HRIS, or talent management platforms.
Familiarity with applicant tracking systems, human resources, recruiting, or employer branding.
Experience working in a B2B or SaaS-based enterprise environment.
Prior experience contributing to internal playbooks, team documentation, or mentoring junior colleagues.
Familiarity with Salesforce or similar CRM/support tooling.

Responsibilities

Own end-to-end solution delivery for assigned enterprise accounts, from scoping and design through deployment and sign-off.
Independently scope, design, and lead complex multi-system integration projects using Python, SQL, and AWS with minimal oversight.
Architect innovative AI integrations between Eightfold and third-party systems, applying established patterns and developing new ones as needed.
Design and implement ETL pipelines and API integrations; perform data validation, transformation, and ingestion for implementations.
Define acceptance criteria, conduct acceptance testing, and drive sign-off with customer stakeholders.
Configure and customize solutions, products, and processes to achieve the best outcomes for each customer's unique environment.
Conduct and maintain comprehensive technical documentation for both customer and internal use.
Serve as a trusted senior advisor to clients, providing in-depth knowledge of Eightfold solutions and evaluating customer business processes.
Lead customer presentations, training sessions, and executive-level workshops with confidence and technical credibility.
Proactively identify expansion opportunities and flag risk signals within your customer portfolio; escalate and resolve critical issues independently.
Collaborate closely with Project Managers, Functional Consultants, and Partners to align on delivery and customer outcomes.
Monitor and drive customer satisfaction (CSAT/NPS) by surfacing feedback to relevant internal stakeholders.
Mentor Level 1 team members on technical delivery approaches, customer engagement best practices, and integration patterns.
Contribute to and maintain internal solution playbooks, documenting key learnings for team-wide course correction and future reference.
Lead technical teams through delivery projects and provide hands-on delivery guidance on escalations and complex issues.
Assist in developing and refining internal support tools, processes, and Salesforce workflows to improve team efficiency.