Sr Product Owner

Thrivent•Minneapolis, MN

1d•Remote

About The Position

The Senior Product Owner for the Salesforce CRM – Core Relationships is a strategic technical and business leader who collaborates with cross-functional teams to provide administrative, architectural, and development expertise across within our Salesforce instances. This role is responsible for setting direction, driving discovery, and prioritizing the technical requirements and objectives of stakeholders. The Senior Product Owner is responsible for defining and translating the product vision into actionable strategies and solutions that drive key business outcomes. This role collaborates closely with engineering leaders, stakeholders, end users, and both functional and technical teams to rapidly deliver high-quality solutions. At Thrivent, we are focused on a digital transformation that will deliver modern, innovative experiences for our clients, financial advisors, and employees. We are investing in data and technology, using DevOps practices, and building an engineering culture of empowered technical experts. The ideal candidate will have a track record in establishing effective product management practices with new audiences, as well as deep knowledge of CRM capabilities.

Requirements

Bachelor's degree or equivalent work experience.
5-7 years relevant business experience with Salesforce as a primary CRM system.
Salesforce Administrative experience and/or certification.
Demonstrated ability to translate sales and service business processes into scalable CRM capabilities.
Strong working knowledge of Salesforce platform capabilities and constraints, including data model design, security/sharing, release management, and configuration standards/governance.
Proven product ownership skills across discovery through delivery, including problem framing, outcome-based roadmaps, and KPI definition to measure adoption and business impact.
Strong stakeholder management experience.
Understand fundamentals of iterative development, software development process and procedures.
Expertise in the principles of Agile Product Management, stakeholder management, market and user research, technology management, and process design
High level of organization and attention to detail.
Passion and understanding of new technology and trends.
Excellent communication, collaboration, and influence skills among all organizational levels; strong facilitation and executive communications skills.

Nice To Haves

Certified Product Owner or similar certification.
Salesforce Development experience.
Hands-on experience with Salesforce Sales Cloud and Service Cloud capabilities and related CRM best practices.
Experience with CRM integrations and data/identity patterns (APIs, middleware, data quality/mastering, and role-based access) to enable a unified client view.
Ability to define and operationalize CRM metrics and reporting and communicate insights to senior stakeholders.
Experience on other technology stacks is a plus.
Proven success in developing business cases, roadmaps, product execution strategies for complex or large-scope products
Ability to prioritize work against enterprise, division, and product strategies.
Can effectively communicate rationale and impact for prioritization choices.
Expert in defining high-quality business requirements and proficient in Agile story writing.
Expertise with foundational product management tools, techniques and principles across discovery, design, build, release, and measure cycle
Strong leadership skills to coordinate and motivate product teams, even outside direct reporting relationships.
Ability to demonstrate a strategic visionary approach to the delivery of capabilities in support of sales and service experiences.
Experience working in large, complex organizational initiatives.
Advanced skills in MS Office Suite with particular emphasis on Excel and PowerPoint.

Responsibilities

Collaborate with other Product leaders and stakeholders to ensure work prioritization is aligned with Thrivent’s priorities and overall Salesforce CRM – Core Relationship product roadmap as well as to provide product development feedback and direction.
Continuously innovates and evolves the product in alignment with strategic priorities.
Is responsible for creating, maintaining, and evolving the product roadmap.
Maintain and refine product backlog: Create user stories and acceptance criteria and prioritize all stories to ensure work focuses on those with maximum business value that align with product strategy.
Ensure stories clearly communicate the customer and stakeholder needs to meet key business objectives and strategies for the product.
Is available for consultation during agile team planning and grooming sessions as needed.
Works with other product teams/owners to align product roadmaps and sprint plans, and to focus on delivering the maximum business value to the organization.
Working as a part of an agile team ensures the team is aligned around similar goals and objectives and attending all team meetings.
Engage with customers and users on a regular basis to uncover implicit and explicit needs.
Develop and track key value drivers that measure effectiveness of product discovery and overall product performance and communicate these to stakeholders and business leaders on a regular basis.
Foster a sense of urgency to achieve goals and leverage resources to overcome unexpected obstacles.
Inspire others to achieve challenging goals and high standards of performance while committing to the organization’s direction (Product/Agile/DevOps)).
Models Thrivent’s leadership competencies – courage, collaboration, and commitment by demonstrating resiliency, working together to make the best decisions, and holding yourself and others accountable.
Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients.
Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent’s trust and reputation remain strong with its clients.