Sr. Product Owner

NASCO•Brookside, DE

1d•Remote

About The Position

NASCO is seeking a Sr. Product Owner to partner across multiple product portfolios and drive discovery and delivery of AI-enabled solutions that support modernization, improve business outcomes, and create customer value. The Product Owner assists the Product Manager in communicating product vision to Product Delivery teams and is responsible for maintaining a groomed, effective product backlog through user stories aligned with product and organizational objectives. The role executes the Product Roadmap by incorporating customer input into requirements and serves as a liaison between Product Delivery teams, Product Strategists, and business leaders. It requires strong business acumen and technical understanding to ensure development meets business needs, as well as communication with a manager about projects, goals, and initiatives. The role translates roadmap epics into prioritized features and release requirements, represents the voice of the customer, and leads requirements definition and feature design. It manages the release lifecycle, including backlog prioritization, acceptance of sprint work, customer testing and feedback, launch readiness, and go-to-market support. The Product Owner also manages scope and development forecasts against approved budgets, monitors product costs, communicates risks and status to stakeholders, and manages vendor and partner technical relationships. NASCO describes the position as fully remote, with associates working from home. The company offers benefits intended to support associates’ physical, mental, and financial health.

Requirements

Ability to use AI appropriately in day-to-day work.
Proactive work ethic, desire to challenge the status quo, and focus on the voice of the customer.
Strong analytical and problem-solving skills.
Excellent oral, written, and presentation skills, including the ability to represent NASCO externally to clients and the market.
Ability to conceptualize, negotiate, and work with peers, Product Delivery teams, and management.
Proven ability to influence cross-functional teams without formal authority.
Demonstrated success defining and launching products.
10 years of experience as a product owner, in product management, or in related functions.
At least 5 years of Business Analyst experience crafting detailed product requirements.
At least 10 years of claims processing experience.
Bachelor’s degree in business, computer science, information technology, healthcare, or equivalent professional experience.

Nice To Haves

Technical background and expertise or experience with SAFe, Agile, or Waterfall development methods.
Experience with iterative and user-centric design practices to identify and collaborate on the best customer experience.
Experience with design thinking practices to identify and collaborate on marketplace pain points and opportunities.
3 years of experience working in healthcare IT.

Responsibilities

Create and drive an execution plan for the Product Roadmap.
Translate the Product Strategist’s roadmap epics into feature sets and requirements, setting goals and priorities for each release.
Work with the Product Strategist to maintain the Product Roadmap and sequence features for development and customer release.
Prioritize the backlog and product requests from multiple sources to deliver value to the organization.
Represent the voice of the customer internally and serve as a subject matter expert for the development team.
Communicate regularly with current and potential customers to understand their processes and needs and translate them into requirements.
Lead customer advisors in product governance sub-committees.
Develop and maintain user personas.
Lead feature design, user interaction, requirements, acceptance criteria, and prioritization for Development, QA, Architecture, and Security teams.
Create user personas, user stories, workflows, prototypes, designs, data maps, and process maps documenting functionality for features, enhancements, and new offerings.
Work with engineering to identify non-functional requirements and enabler stories and sequence them into releases.
Work with QA team members to identify automated testing cases.
Maintain, manage, and prioritize a groomed product backlog for multiple Product Delivery teams, including enabler, user, and improvement stories.
Participate in agile and development ceremonies and assist the Scrum Master or Project Manager in sprint reviews.
Explain to Product Delivery teams what is to be developed and why, and clarify requirements and acceptance criteria.
Work with business customers and NASCO’s User Acceptance Testing team to test functionality during and before development and ensure alignment with user needs.
Demonstrate pre-release iterations to customers and gather feedback.
Manage the release lifecycle from Sprint 0 through launch, inspect sprint progress, accept or reject work, and explain decisions.
Determine release readiness and ensure release scope and quality.
Develop and implement general availability and readiness plans.
Provide technical details and work with technical writers, training, and marketing to develop market-facing content and product documentation.
Support go-to-market enablement activities, including go-live training.
Manage scope and development forecasts against the approved budget; track and manage budget issues.
Ensure product feature implementation stays within acceptable cost of goods sold.
Communicate project status to stakeholders and identify and escalate risks involving scope, cost, and timing.
Translate business strategy for internal teams.
Manage vendor and partner technical relationships.

Benefits

Choice of Blue Cross Blue Shield medical, dental, and vision plans.
Telehealthcare for medical and behavioral visits.
Generous paid time off with buy/sell options.
Nine company holidays, a floating day off, and a day off for volunteering.
Employee Assistance Program.
Wellness program with opportunities to earn insurance discounts or credit toward health-related items.
401(k) plan with employer matching contributions.
Company-funded spending and reimbursement accounts for out-of-pocket medical expenses.
Bonus and recognition programs.
Tuition assistance.
Consultation with a financial planner.
Basic life and AD&D insurance and short- and long-term disability insurance; supplemental term life insurance is available.
Group discount programs for mobile and technology services.
On-demand e-learning and performance support library at no cost.
Fully remote work from home, offering work/life balance and reduced commuting.