Sr. Product Owner, Point-of-Sale

Chevron•Houston, LA

About The Position

Chevron is accepting applications for the Senior Product Owner, Point-of-Sale (POS) role. This role is part of the Global Marketing, Service, and Technology organization and is responsible for leading the evolution of the U.S. fuels Point-of-Sale retail technology. This role leads the evolution of Chevron’s U.S. fuels POS retail technology, defining the long-term product vision and roadmap for solutions that support transactions, payments, fleet and commercial card programs, loyalty, forecourt operations, compliance, connectivity, and the retailer experience. U.S. fuels retailing is a complex payment environment that requires POS, forecourt, payment, loyalty, mobile, network, and compliance systems to operate reliably at scale across a mixed hardware estate while modernization is underway. The Senior Product Owner is the accountable business owner for this ecosystem, setting priorities, making trade-off decisions, and ensuring POS capabilities meet business, retailer, operational, compliance, and technology needs.

Requirements

Hands-on POS and payment systems experience. Direct experience with retail POS, forecourt/site systems, and payment terminals, such as configuration, testing, certification, pilot support, payment flow validation, or site-level issue diagnosis. Vendor or team oversight alone does not meet this requirement.
Key vendor experience. Working experience with POS, dispenser, and site-system providers such as Invenco, Verifone, Gilbarco, NCR Voyix, PDI, or similar platforms, including requirements, integration, certification, or deployment.
Product strategy and planning. Experience building and executing multi-year technology product strategies and roadmaps, including prioritization and senior stakeholder alignment.
Domain depth. 10+ years in retail technology, product management, POS systems, or payment solutions, including 5+ years in fuel retail, convenience retail, or payments.
Delivery leadership. 5+ years leading cross-functional technology initiatives from strategy through implementation, with accountability for outcomes and timelines.
Payments and compliance fluency. Knowledge of payment processing, EMV, PCI DSS, tokenization, loyalty platforms, and retail technology integration.
Vendor and budget accountability. Experience owning vendor relationships and product or program budgets.
Stakeholder capability. Strong communication, facilitation, influencing, and senior leadership presentation skills.
Agile delivery. Experience with Scrum, SAFe, or similar Agile frameworks.
Education. Bachelor’s degree in business, Information Technology, Engineering, Computer Science, or related field, or equivalent retail fuel technology experience.

Nice To Haves

5+ years of retail technology, POS, product management, or payments experience.
Direct hands-on POS and payment systems experience
Vendor/platform experience with providers such as Invenco, Verifone, Gilbarco, NCR Voyix, PDI, or similar.
Payment processing and compliance knowledge (EMV, PCI DSS, etc.).
Experience owning vendor relationships and budgets.
Working knowledge of Conexxus standards and retail fuel technology architectures.
Experience with cloud-based POS solutions and modern retail technology platforms.
Experience managing retailer deployments and large-scale technology rollouts across a distributed site network.
Knowledge of loyalty ecosystems, mobile commerce, digital engagement platforms, and customer-facing technologies.
Experience developing and maintaining multi-year digital product roadmaps in a regulated environment.
Product Owner certification (CSPO), SAFe Product Owner / Product Manager certification, or equivalent.

Responsibilities

Define and communicate the strategic vision, roadmap, and objectives for Chevron’s POS ecosystem.
Prioritize work based on business value, retailer impact, performance, compliance, and dependencies.
Align the roadmap with retailer strategy, industry standards, payment mandates, and technology modernization.
Assess emerging technologies for impact on operations, customer experience, security, and cost.
Own the POS backlog across teams, including features, epics, user stories, acceptance criteria, and releases.
Write and refine technical requirements that engineering teams can build from directly.
Lead release planning, backlog refinement, sprint reviews, and prioritization.
Partner with engineering and architecture to meet business, operational, and technical standards.
Drive deployment, retailer adoption, readiness, pilots, rollout sequencing, and go/no-go decisions.
Work with retailers, marketers, field teams, and operations to understand site-level needs.
Translate retailer and business needs into scalable product capabilities and process improvements.
Ensure POS solutions improve customer experience and site efficiency.
Reduce retailer friction and make it easier to do business with Chevron.
Own POS integration with payments, fleet and commercial cards, loyalty, digital offers, mobile, and settlement.
Ensure compliance with PCI DSS, EMV, Conexxus, and card brand requirements.
Maintain working knowledge of fleet and commercial payment programs, including Visa Fleet 2.0 and Mastercard capabilities.
Track payment trends and convert them into prioritized roadmap and backlog items.
Partner with cybersecurity, risk, and compliance to maintain a secure payment environment.
Lead engagement with POS hardware, software, payment, loyalty, and site-system vendors and technology partners.
Define vendor requirements and deliverables, review proposals and statements of work, and hold vendors accountable to committed scope, quality, and dates.
Own the product budget: forecast, prioritize spending against roadmap value, and present investment recommendations with supporting business cases.
Evaluate vendor roadmaps against Chevron’s direction and identify dependency, obsolescence, and concentration risk early.
Establish and monitor product performance metrics, adoption measures, availability targets, and operational KPIs.
Lead prioritization and resolution of critical product incidents and escalations.
Drive continuous improvement through root cause analysis, lessons learned, retailer feedback, and operational data.
Ensure clean transition of delivered solutions into sustainable operational support models.