Sr. Product Mgr, Buyer Experience

eBay•Portland, OR

About The Position

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. About the team and the role: You would be joining the Buyer Experience team, focusing on eBay’s vision to become the best global marketplace through a tech-led reimagination of the company. We’re on a mission to become every buyer’s personal shopper, and every seller’s best promoter. Our superpowers? A global inventory of 1.5 billion uniquely listed items that can’t be found anywhere else, and an extraordinary machine learning and AI team with a track record of innovation. Personalized browsing experiences will inspire people to explore the unique treasures that eBay has to offer. Most importantly, you will help millions of sellers and small businesses connect with their perfect shoppers, creating economic opportunities and communities that wouldn’t be possible otherwise. As a Product Manager in Buyer Experience, you will be responsible for defining customer needs and value, business impact, product strategy, experience design, development, launch, measurement, and iterations of core buying experiences. You will be part of exploring key opportunities for growth, creating a stellar customer experience, and supporting all aspects of the Buyer Experience.

Requirements

7+ years of product management or related experience building outstanding user experiences
Strong analytic skills and ability to synthesize data from multiple sources
Experience working closely with internal partners on user research, product roadmaps, design, and development
Outstanding communication skills - verbal, written and presentation abilities.
Comfort operating in global environments across cultures, locations, and time zones

Responsibilities

Defining customer needs and value, business impact, product strategy, experience design, development, launch, measurement, and iterations of core buying experiences.
Exploring key opportunities for growth, creating a stellar customer experience, and supporting all aspects of the Buyer Experience.
Through qualitative and quantitative analysis, obtain a deep understanding of customer needs and pain points and estimate the impact of the opportunity.
Drive product prioritization, identifying the most important problems or hypotheses to test first.
Define a roadmap that balances time-to-market and longer term investments.
Translate product strategy into detailed specifications, make functional and user interface design trade-offs, handle product launches and lead the product successes post-launch.
Deliver against the team’s Objectives and Key Results (OKRs): Track progress against desired customer outcomes, resolve open questions and challenges, evaluate risks and communicate status to leaders and collaborators.
Drive growth loops: Establish feedback loops and improve the customer experience through analysis of launched features, gathering feedback from internal and external customers, prioritization of enhancements and defects, and facilitating experimentation processes.
Develop quantitative & qualitative product insights: including funnel analysis, customer behavior analysis, cohort analysis, customer sentiment and feedback, etc.
Define and lead A/B tests to accurately measure the impact of site modifications.
Passion for customer centered, data-supported decisions: and building capabilities to measure impact at each stage of product life cycle.