Sr Product Managers, Technical

T-Mobile•WA-Canyon Pointe, WA

2d•$286,270 - $291,270•Hybrid

About The Position

Senior Product Managers, Technical located in Bothell, WA will partner with internal and external stakeholders and leadership to understand the business and technology landscape of the company and creatively define solutions in support of new payment product offerings, alleviating customer experience pain points and improving the architecture. The role involves owning the payment technology product end-to-end, creating and handling product vision, strategy, and roadmap, and leading cross-functional teams to deliver high-quality products. This includes acting as a primary point of contact for the intake process to DevOps technology teams and owning the technical product roadmap for complex or cross-platform solutions. The position requires partnering with business, internal/external stakeholders, and leadership to understand current customer experiences, identify areas of opportunity, and create and manage product vision and roadmap. It also involves leading and handling the payment product backlog and priorities with business and technology partners, leading product backlog grooming sessions, and defining and implementing solutions for overall challenges impacting the customer experience, including technical, functional, process, and policy considerations. The role requires informing and evangelizing a strong customer focus, working with businesses to identify and articulate initiative scope, benefits, and ROI, and collaborating with stakeholders to plan and manage product releases. Additionally, it involves developing and communicating payment acceptance and processing instructions on complex technical subjects, aligning multiple domains on a common vision, and handling capacity and work planning. Effective communication with both technical and non-technical audiences, including executive leadership, is essential. Telecommuting is permitted, but the applicant must work from the worksite location at least 3-4 days per week. No additional national or international travel is anticipated.

Requirements

(1) Designing enterprise software, solutions, and business processes, including functional processes, feature building & user story grooming, in one or more industry verticals including Telecom, Payments or Payment data collection, PCI Assessment & Compliance, 3D Secure, Digital wallet, Point of Sale, P2Pe, Tokenization, EMV processing, chargeback processing, Payment Risk & Fraud Prevention and third party payment integrations;
(2) Conducting studies and integrating with card Issuance & acquiring products, building Debit/Credit/prepaid card secure payment acceptance flows, risk & credit analysis, reward program, payment clearing & settlement, payment processing, IMPS Payment Services, reconciliation solution, ISO Messaging & POS semi and fully integrated solutions;
(3) Utilizing mandates and switch specifications from domestic and international payment networks (including VISA, Mastercard, Discover, STAR, Pulse, Integrated Debit and SHAZAM), CHASE & WorldPay acquirers, and processors, and identifying impacts to merchants’ enterprise payment system, analyzing data and creating trends with the help of Splunk, Power BI, Snowflake databases;
(4) Gathering and interpreting business requirements and converting them into functional and technical specifications such as BRD, PFR, leveraging Rally, Jira Align, and Jira tools for technical staff including review of test cases with Quality Analysts;
(5) Designing and developing the use cases, data flow diagrams, integration scripts and procedures using the modeling tools such as Lucid Chart, Visual Paradigm, MS Visio, Enterprise Architect and integrating with backend services;
(6) Defining and resolving challenges impacting the customer experience, including technical, functional, process, and policy considerations, and implementing enterprise-wide technical solutions utilizing technologies Java, spring boot technologies, RDBMS Concepts, Oracle, Cassandra, MS SQL Server.
At least 18 years of age
Legally authorized to work in the United States

Responsibilities

Own the payment technology product end-to-end, create and handle product vision, strategy, and roadmap, and lead cross-functional teams to deliver high-quality products.
Act as a primary point of contact for the intake process to DevOps technology teams and own the technical product roadmap for complex or cross-platform solutions.
Partner with business, internal/external stakeholders, and leadership to understand current customer experiences, identify areas of opportunity, and create and manage product vision and roadmap.
Lead and handle payment product backlog and priorities with our business and technology partners.
Lead product backlog grooming sessions by partnering with key resources.
Overall challenges impacting the customer experience, including the technical, functional, process, and policy considerations, and creatively define and implement solutions to those challenges.
Inform and evangelize a strong customer focus and customer experience that aligns decision-making with IT investment choices and prioritization.
Work with businesses to identify and articulate initiative scope, benefits, and ROI.
Collaborate with stakeholders to plan and manage product releases.
Develop and communicate payment acceptance and processing instructions on complex technical subjects and align multiple domains, both technical and non-technical, on this common vision.
Handle capacity and work planning.
Effectively and efficiently communicate with technical and non-technical audiences, including executive leadership.