Sr. Product Manager (Hybrid - Oak Brook, IL)

Chamberlain Group•Oak Brook, IL

4d•Hybrid

About The Position

This role sits between the development and consumer experience that will build quality products through valuable product feedback and customer experience, meanwhile producing high-quality content that meets their objectives. This role is within Chamberlain Group's Product Management Group function. A successful candidate is expected to (i) Develop, communicate and implement product strategy for assigned business unit product portfolio; deliver brand strategy, product portfolio management, integrated marketing planning and pricing strategies and (ii) Drive annual and multi-year operating plans and results for their product portfolio, which is aligned to overall Chamberlain Group business objectives (revenue, gross profit, operating income, quality, delivery, cost and innovation); track product portfolio financial performance; ensure organizational alignment of product portfolio priorities and goals.

Requirements

5+ years in Product Management, Engineering, or in a Product Owner role.
Identified and Monetized critical end user pain points for the Multi-Family market space
Architected and executed a long-term solution roadmap for software services
Operationalized a cross functional GTM strategy to support product vision with focus on service adoption
Leveraged data to drive thoughtful decision making to improve the sales conversation rate and minimize churn of subscriptions

Responsibilities

Develop, communicate and implement product strategy for assigned business unit product portfolio; deliver brand strategy, product portfolio management, integrated marketing planning and pricing strategies
Drive annual and multi-year operating plans and results for their product portfolio, which is aligned to overall Chamberlain Group business objectives (revenue, gross profit, operating income, quality, delivery, cost and innovation); track product portfolio financial performance; ensure organizational alignment of product portfolio priorities and goals
Support achievement of full P&L objectives for the business unit, driving profitability, volume growth and market share, as well as execution of product and services
Own achievement of product portfolio average net selling price and gross margin, recommending and implementing pricing objectives, strategies, and guardrails to extract maximum value on new and existing products; focus on growing revenue through product line mix and average net selling price improvements, improving margin through cost reductions and updating product line with incremental innovation, growing engagement through improvements to user experience
Define and communicate the product portfolio vision in support of the business unit strategy, including maintaining a clear product roadmap aligned to business goals in the short- and long-term; emphasis should be on fast-paced new product development, sustaining product support and insight driven; product strategy should include both hardware and software focus in order to deliver compelling user experiences
Develop and implement the strategy for their product offering, brand, and channels; partner with marketing, sales, and customer experience leaders to develop go-to-market strategies to win in targeted customer segments; lead the creation of end-to-end operational plans to drive profitably, grow and scale the business; work cross functionally to ensure achievement of product line objectives
Serve as Product Owner leading the development and owning the implementation and sustaining of end user connected experiences, including uncovering real-time consumer insights, driving user experience requirements, creating business cases and winning value propositions, and leading cross-functional development teams
Ensure cross-functional marketing team has the necessary processes and procedures in place to manage the quality, cost, and delivery of products; identify areas for improvement, propose improvements to leadership and ensure team takes action when corrections are needed
Interface with analysts, media/PR outlets, key industry conferences in order to educate customers, partners and end users about our vision, strategy and new product innovations; represent the company with customers, competitors, trade associations, government agencies, professional societies and similar groups
Develop a clear after-sales and service strategy to ensure customers are cultivated and supported in the long term, with the Customer Experience and Marketing teams, as appropriate
Provide product content guidance and prioritization, integrated marketing planning and pricing strategies, facilitating and/or leading daily scrum activities, and executing against clearly defined timelines
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
Protect Chamberlain Group’s reputation by keeping information confidential.
Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
Contribute to the team effort by accomplishing related results and participating on projects as needed.