Sr. Product Manager

Visa•Austin, TX

15d•Hybrid

About The Position

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world. Progress starts with you. We are looking for a UI/UX Product Designer to join our Customer Journey product team, responsible for designing intuitive, modern, and AI-enhanced user experiences across the end-to-end customer lifecycle. This role will focus on creating seamless experiences spanning marketing engagement, lead capture, digital journeys, and sales interactions. You will play a key role in shaping how users interact with intelligent systems, ensuring experiences are not only functional, but also adaptive, personalized, and easy to use.

Requirements

8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
6+ years of experience in UI/UX or product design
Strong portfolio demonstrating end-to-end product design and user-centered thinking
Experience designing for web applications, SaaS platforms, or CRM tools
Proficiency in design tools such as Figma, Sketch, or Adobe XD
Strong understanding of interaction design, information architecture, and usability principles
Experience designing AI-driven or data-rich user experiences
Familiarity with CRM and marketing platforms such as Microsoft Dynamics 365 or Oracle Eloqua

Nice To Haves

9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD

Responsibilities

Design CRM user experiences across the full customer journey from marketing to sales to customer support
Create intuitive flows that connect marketing, digital, and sales, CS, and Product touchpoints into a cohesive experience
Ensure consistency across web, mobile, and CRM-integrated interfaces
Design experiences that incorporate AI-driven features such as recommendations, personalization, and automation
Translate complex AI capabilities into simple, transparent, and user-friendly interfaces
Conduct user research, usability testing, and journey mapping to identify pain points and opportunities
Develop personas, scenarios, and customer journey maps
Use data and behavioral insights to inform design decisions
Create wireframes, prototypes, and high-fidelity UI designs
Contribute to and evolve design systems to ensure consistency across both customized and out of the box solutions
Establish UX standards and best practices for customer journey experiences