Sr. Product Manager

Early Warning Services • New York City, NY

2d • $129,000 - $193,000 • Hybrid

About The Position

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment. Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship. Overall Purpose The Senior Product Manager is the champion responsible for evaluating and determining the product(s) and/or features to be built and delivered to our customers. The role will build, align, and motivate a cross functional team to develop a common understanding of the customers’ pain points and the passion to solve issues and develop innovative solutions that delight customers. The role may lead multiple products. Essential Functions Visionary and Strategist: Builds the right cross-functional team to obtain a common understanding of customer pain points, empathy and excitement for solving customer issues and driving product revenue. Articulates product strategy and vision across the enterprise across multiple products. Customer Passion and Advocacy: Brings the customer viewpoint to the product design process with a demonstrated competency to actively listen to customer feedback across all touchpoints and channels; to routinely leverage this feedback into insights; and to build products and services that delight and inspire. Creative Problem Solver: Works closely with marketing, research, analytics, design and development partners, uses technical savvy and customer insights to develop real world solutions working in a highly collaborative environment. Uses insights about the market and industry to drive development of value-added solutions for customers. Commitment to Risk Management: Oversees the integration of strong risk and security controls. Ensures compliance to laws and regulations. Technical Understanding: Able and adept at working directly with the technologists to deliver market solutions. Clearly defines requirements, grooms user stories, motivates technical teams and partners with technology closely Area of specialty: Fraud Risk Management Define the product vision and roadmap for fraud and authentication across Paze, aligning with business, growth, and risk objectives. Identify user pain points and optimization opportunities related to fraud and authentication controls (e.g., minimizing risk false positives). Own the product backlog for Paze fraud and authentication solutions, including 3rd party vendor integrations and partner APIs. Work with third-party PSPs, card networks, and fraud tools to integrate new capabilities. Balance conversion vs. risk trade-offs when enabling MFA (Multi factor authentication) and risk based authentication methods. Define and track metrics like approval rates, conversion funnels, transaction performance, and fraud.

Requirements

• Education and/or experience typically obtained through completion of a bachelors degree.
• 9 or more years of related work experience OR post-secondary degree and at least 4 years of related work experience
• Demonstrated experience in design thinking and agile development process and methodology
• Demonstrated leadership experience and cross functional collaboration experience
• Proven experience in and passion for building and delivering great products
• Demonstrated experience in setting a product strategy, roadmap and in meeting product revenue targets
• Excellent listening and execution skills
• Background and drug screen

Nice To Haves

• Master’s degree
• Certifications in design thinking and/or agile.
• Prior experience working in payments, financial services or similar regulated industry.
• People management experience.

Responsibilities

• Builds the right cross-functional team to obtain a common understanding of customer pain points, empathy and excitement for solving customer issues and driving product revenue.
• Articulates product strategy and vision across the enterprise across multiple products.
• Brings the customer viewpoint to the product design process with a demonstrated competency to actively listen to customer feedback across all touchpoints and channels; to routinely leverage this feedback into insights; and to build products and services that delight and inspire.
• Works closely with marketing, research, analytics, design and development partners, uses technical savvy and customer insights to develop real world solutions working in a highly collaborative environment.
• Uses insights about the market and industry to drive development of value-added solutions for customers.
• Oversees the integration of strong risk and security controls.
• Ensures compliance to laws and regulations.
• Able and adept at working directly with the technologists to deliver market solutions.
• Clearly defines requirements, grooms user stories, motivates technical teams and partners with technology closely
• Define the product vision and roadmap for fraud and authentication across Paze, aligning with business, growth, and risk objectives.
• Identify user pain points and optimization opportunities related to fraud and authentication controls (e.g., minimizing risk false positives).
• Own the product backlog for Paze fraud and authentication solutions, including 3rd party vendor integrations and partner APIs.
• Work with third-party PSPs, card networks, and fraud tools to integrate new capabilities.
• Balance conversion vs. risk trade-offs when enabling MFA (Multi factor authentication) and risk based authentication methods.
• Define and track metrics like approval rates, conversion funnels, transaction performance, and fraud.

Benefits

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees