Sr. Product Manager- Technical, Amazon Customer Service

Amazon • Seattle, WA

1d • $151,200 - $204,600 • Onsite

About The Position

This role is responsible for customer experiences with major scope and strategic importance, operating in contexts where the problem, opportunity, and strategy may not yet be defined. It requires significant expertise and high judgment to distill diverse inputs from large customer segments and stakeholders, set a vision, and design the right long-term solution. The role delivers with complete independence and intentionality, with considerable impact on long-term strategy, market segments, and organizational priorities and goals.

Requirements

• Bachelor's degree
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience managing technical products or online services
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Nice To Haves

• Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
• Experience in building and driving adoption of new tools

Responsibilities

• Own the end-to-end associate experience for your designated channel or workstream, driving quality, reliability, and continuous improvement
• Manage escalations and backlog prioritization, ensuring the most impactful improvements are delivered efficiently
• Partner with engineering, design, and operations teams to deliver seamless feature integrations that enhance — rather than disrupt — the associate experience
• Advocate for your workstream in cross-functional forums, ensuring new platform capabilities account for your channel's unique requirements
• Balance short-term operational needs with long-term strategic goals, positioning your workstream for scale and future innovation

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior