Sr Product Manager, T-Platform

T-Mobile•Bellevue, WA

23h•Onsite

About The Position

The Sr Product Manager – T-Platform Lead UX Architect is responsible for defining and governing the enterprise user experience strategy for T-Platform, T-Mobile’s unified operational and management platform for TFB products and services. This role serves as the enterprise UX leader within the T-Platform Product Realization organization and is responsible for driving scalable customer workflow design, operational experience strategy, platform UX governance, and enterprise interaction standards across multiple TFB product portfolios. The Sr Product Manager partners closely with Product Strategy, Technical Discovery, Architecture, Operations, and Engineering teams to ensure T-Platform delivers intuitive, scalable, operationally efficient, and dev-ready enterprise customer experiences that support rapidly evolving business capabilities and operational models. T-Platform supports highly complex enterprise operational use cases across Advanced Network Solutions (ANS), IoT, broadband, APIs, security, satellite, government, and future enterprise operational capabilities. This role must balance innovation, usability, scalability, and operational continuity while operating within highly dynamic environments with rapidly changing priorities and onboarding demands. The ideal candidate combines enterprise UX expertise, systems thinking, operational workflow design experience, and strong product partnership capability to help shape the future operational experience for T-Mobile Business customers.

Requirements

Bachelor's Degree plus 7 years of related work experience OR Advanced degree with 5 years of related experience (Required)
7+ years of relevant Product Management experience in an agile software product development environment. Advanced level understanding of customer experience. (Required)
Backlog Management (Required)
Business Acumen (Required)
Customer Experience Design (Required)
Data Analysis (Required)
Financial Modeling (Required)
Go-to-Market Strategies (Required)
Product Management (Required)
Product Roadmap (Required)
Stakeholder Management (Required)
Strategic Thinking (Required)
At least 18 years of age
Legally authorized to work in the United States

Responsibilities

Owns product end to end for complex or cross-platform solutions for products of the highest level of complexity and scope, or family of products. This includes creating, managing, maintaining and communicating product vision and roadmap.
Identifies target customer(s) for existing or future products, and designs and drives end user product research.
Partners with business, internal/external stakeholders and Leadership to understand current customer experiences, identifies areas of opportunity
Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact. May work with data scientists to answer complex questions or identify meaningful insights from data.
Leverages rapid hypothesis driven testing methodologies and experiments (i.e. paper prototype, A/B testing, etc.) to inform direction, prioritize investment.
Conducts cost-benefit / ROI / NPV analysis, competitive product analysis, to support decision making.
Works with stakeholders and follows enterprise process to secure and maintain product funding.
Anticipates industry trends, direction, innovation, analyses potential impacts or opportunities to customer / product, and incorporates analyses into product process.
Communicates, influences, and sells ideas at VP level and below. This includes regularly delivering product presentations.
Drives specific ad hoc analysis and presents information to executive level management on request.
Influences product feature set and positioning strategies to improve customer experience, and drive or support growth.
Works with external third parties to assess partnerships and licensing opportunities.
Maintains current understanding of tech trends. Assesses how trends impact the roadmap or create opportunity for innovation of the product.
Leverages customer insights for product vision, strategy, roadmap, priorities.
Dedicatess time to customers actively meeting with them to build deeper empathy and understand their needs and priorities.
Create, manage, foster an active VOC feed for themselves and team.
Actively looks for opportunities to delight or meet customer’s unmet needs.
Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpeuating the customer-first mindset.
Creates an environment and culture where the team is immersed in customer-first mindset.
Tests ideas with real customers to ensure that the product delivers the desired benefit.
Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for highly complex products with multiple transactions and touchpoints. This work may include creation of prototypes.
Owns and manages product backlog and priorities with our business and technology partners. Backlog at this level typically serves 5 - 8 Agile / Scrum / Sprint teams, often with dependencies on other internal and external teams.
Scopes and ensures alignment on the prioritization of activities based on business and customer impact.
Collaborates with Architecture and Dev teams to ensure technical debt and long term technical investment is factored into roadmap.
Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority.
Collaborates with stakeholders and Dev / Execution teams to create and communicate anticipated release schedule.
Generates and maintains dashboards and reports that track product health and success metrics.
Conduct Product Quarterly Business Reviews (QBR’s) and Steering meetings.
Runs beta and pilot programs with early-stage products and samples.
Collaborates with advertising and public relations to promote product.
Supports sales, marketing, and other stakeholder teams with the necessary product knowledge and additional documentation.
Assists with the overall execution relating to all aspects of the software development process, from defining the strategy and architecture through deployment and support.
Recognizes and communicates technical challenges to stakeholders and makes educated trade-off decisions with the team.
Accountable for product quality and performance in production environment.
Accountable for product team response in event of critical or high impacting defect, including communications to stakeholders at all levels.
Manages development of adoption tools and training materials.
Identify execution, operational, organizational issues that impede product success. Drive improvement plan to change or resolve issues (within sphere of influence).
Collaborates and develops positive working relationships with many teams, including sales, commercial accounting, marketing, legal, go-to-market, and finance.
Works with outside partners and other third parties.
Develops positive working relationships with Customer groups or Customer Representatives.
Maintains professional knowledge by attending educational workshops; reviews professional publications; establishes personal networks; participates in professional societies.
Develops adoption tools and training material.