Sr. Product Manager - Shipper Integrations, Amazon Freight

Amazon • Nashville, TN

6d • Onsite

About The Position

The Sr. Product Manager - Shipper Integrations leads and optimizes shipper EDI and API onboarding processes for Amazon Freight. This role is responsible for managing the end-to-end integration lifecycle, driving process improvements, and coordinating between multiple stakeholders to ensure successful shipper onboarding while maintaining high shipper satisfaction. The Integrations Product Manager plays a crucial role in scaling AF enterprise and mid-market business by developing integration capabilities, standardizing processes, and driving efficiency across NA and EU.

Requirements

• 5+ years of product or program management, product marketing, business development or technology experience
• Bachelor's degree or equivalent
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience owning technology products

Nice To Haves

• Experience in influencing senior leadership through data driven insights
• Experience working across functional teams and senior stakeholders

Responsibilities

• Manage end-to-end EDI and API self-onboarding requests for shippers, including scoping technical requirements and prioritizing work for TransEDI engineers.
• Serve as the primary point of contact for Sales and shippers, providing troubleshooting and support throughout the onboarding process.
• Ensure successful shipper onboarding following Amazon Freight mapping and shipper requirements.
• Aggregate additional shipper requests and insights to inform product and tech teams.
• Create and manage comprehensive intake and sign-off processes, including detailed templates and structured AF Ops involvement.
• Develop and implement a clear EDI prioritization framework for onboarding requests across NA.
• Capacity Planning: Validate and request capacity planning for EDI integration resources based on projected growth.
• Rating API Self-Onboarding: Share API documentation with shippers once an approved pipeline is in place.
• Serve as the main point of contact for shippers to troubleshoot and answer questions related to API self-onboarding.
• Simplify self-onboarding steps and develop more comprehensive guides/materials.
• Develop an AF EDI external onboarding guide with standardized mappings for common shipper requests, in collaboration with TransEDI.
• Oversee relationships with external EDI and API service providers, including 3P middleware vendors
• Manage invoices, POs, and payments for vendors.
• Monitor vendor performance and raise concerns in weekly/monthly flash reports
• Provide regular updates to leadership on progress, pipeline, and key metrics

Benefits

• sign-on payments
• restricted stock units (RSUs)
• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior