Sr Product Manager - Payroll

Workday•Pleasanton, CA

10d•$140,600 - $252,000•Hybrid

About The Position

Workday is looking for a Senior Product Manager to join our Payroll organization, focusing on payroll tax and compliance for the US market. This role is crucial in delivering new features, resolving product defects, and ensuring compliance for Workday Payroll. You will collaborate with other product managers, engineers, designers, and legal/compliance partners to meet evolving regulatory requirements and leverage AI to enhance customer experience. As a Senior Product Manager, you will be the voice of the customer and a domain specialist, contributing to our next-generation payroll solution with a strong emphasis on the end-user experience. You will define and drive an AI-first strategy for Workday Payroll's compliance capabilities, aiming to reduce manual effort and risk for customers.

Requirements

6+ years of product management (or closely related) experience, such as product manager, senior business analyst, or product owner, building and delivering software products.
4+ years of hands-on experience with US payroll taxes and compliance (for example in product management, consulting, operations, implementation, or support).
Proven experience working in a relevant role, such as a business analyst, product manager, support analyst, or consultant in the payroll or HCM domain.
Passionate about payroll with a deep, confirmed understanding of US payroll tax and compliance, including how regulatory changes impact payroll operations for customers.
Experience researching, summarizing, and prioritizing customer business requirements, particularly in highly regulated domains.
Demonstrated success working with cross-functional product teams building products that customers love and that deliver measurable results.
Strong analytical skills and ability to use data and experimentation to drive decision making in product development.
Comfortable working with AI/ML-enabled capabilities: able to translate business problems into AI-powered use cases, and to reason about tradeoffs such as accuracy, explainability, and user trust.
Experience using tools such as Cursor and other AI-assisted development or productivity tools to automate workflows, streamline day-to-day tasks, and accelerate experimentation and delivery.
Excellent customer relationship skills, with the ability to earn trust from both business and technical stakeholders.
A highly motivated, quick learner, who thrives on creatively solving tough problems in a fast-paced agile environment.

Nice To Haves

Hands-on ML experience is a plus, but not required.
Experience with Canadian payroll taxes and compliance.

Responsibilities

Deeply understand US payroll tax, compliance, and statutory requirements, including how they impact customer processes, product configuration, and ongoing operations.
Assess current workflows, tools, and customer touch points for compliance notifications, statutory changes, and other tax updates, identifying high-impact opportunities for streamlining and automation using AI and other technologies.
Define a product vision and roadmap for AI-driven compliance capabilities (e.g., intelligent monitoring, automated notifications, suggested configuration changes, impact analysis, and guided workflows) that reduce manual effort and risk for customers.
Partner with engineering, ML, and design to translate regulatory requirements and customer pain points into clear, logical, and sometimes complex product requirements and user experiences.
Collaborate across Payroll, Platform, and other Workday teams to ensure solutions are secure, explainable, auditable, and aligned with Workday’s AI strategy and trust principles.
Engage with customers and prospects to validate problems and solutions, gather feedback on AI-driven features, and ensure we are building capabilities that customers trust and adopt.
Assist customer support teams by reviewing and detailing replication steps for customer issues and providing logical, sometimes complex, requirements for solving them.
Work across teams to identify impact, workarounds, and solutions for customer-facing issues.
Engage with customers by monitoring improvement requests and conducting analysis for business and functional requirements.
Conduct research and discovery to craft and validate requirements and use prioritization techniques to handle the backlog.
Assist with providing effective customer-facing documentation, with a particular focus on clearly explaining how AI-driven compliance features work and how customers can get value from them.