Sr. Product Manager, Messaging
About The Position
ZipRecruiter is a leading online employment marketplace powered by AI-driven smart matching technology. The company actively connects millions of businesses and job seekers through innovative mobile, web, and email services. The Sr. Product Manager, Messaging will own the Product for the entire messaging channel, which includes deciding which messages exist, who receives them and when, how the portfolio balances message volume against job seeker trust and long-term retention, and how to determine the single best thing to send next to each job seeker. This role sits at the center of the marketplace, working daily with data science and machine learning teams, coordinating with employer-side Product teams, and managing constraints such as deliverability, sender reputation, compliance, and budget of seeker attention.
Requirements
- 5+ years of proven success in product management, with a record of delivering results.
- Data-obsessed problem solver who interrogates the "why" behind the numbers.
- Comfortable in SQL and fluent in A/B experimentation.
- Owned email, push, or lifecycle messaging products at consumer scale, and understand the tension between engagement volume and user trust.
- Understand how to leverage machine learning to solve user problems, and have shipped product features powered by ranking, relevance, or recommendation models.
- Passion for speaking directly with users and personally conducting user research.
- Write and speak clearly, and collaborate well across engineering, data science, design, and go-to-market stakeholders.
- Highly driven and thrive when given the autonomy to drive massive impact.
Nice To Haves
- Previous experience at a two-sided marketplace (e.g., jobs, real estate, rideshare), where your work on one side had to account for outcomes on the other.
- Experience building message selection, frequency capping, or channel orchestration systems, or growth/CRM automation at scale.
- Working knowledge of email deliverability, sender reputation, and compliance regimes including SMS/RCS.
Responsibilities
- Take full accountability for the jobseeker messaging domain, from portfolio-level KPI setting to the details of individual message performance.
- Lead the thinking behind which, when, and how many messages we send, and via which channels.
- Design experiments, read, and resolve them with judgment about long-term business health, looking beyond short-term engagement.
- Work with the engineering teams that own the messaging platform, with recommendations and matching teams on ranking and match quality inside your sends, and with the marketplace teams to understand how your product can move the needle on supply and demand.
- Deliverability, sender reputation, compliance, and opt-in/opt-out systems are critical areas of Product focus.
- Serve as the voice of the job seeker for off-platform touchpoints. Talk to job seekers, run research, and develop the storyline behind how our messaging strategies impact the users and the business.
Benefits
- Competitive salary
- Exceptional benefits package
- Flexible Vacation & Paid Time Off
- Employer-matched 401(k) plan
- Equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package
- Full range of medical, financial, and other benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
