Sr Product Manager, Digital Services AI

eBay•Austin, TX

45d

About The Position

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. About the team and the role: The Digital Services AI Product team is building the foundation for the next generation of help experiences on eBay. We are focused on making support personalized, effortless, and fast, providing seamless help where and when customers need it. With hundreds of millions of listings and a global community of buyers and sellers, eBay’s scale creates a unique opportunity to transform how people find help and resolve issues. We are developing an ecosystem of AI Agents and composable AI platforms that enable adaptive, scalable help experiences across every customer touchpoint. As a Senior Product Manager, you will define and lead the strategy for how we design, build, and scale AI-powered help experiences. You will work closely with design, engineering, data science, and operations to turn emerging AI capabilities into simple, trusted, and impactful products for customers and the business.

Requirements

6+ years of product management experience, with at least 2 years in AI/ML or data-driven products.
Experience applying AI to improve customer experiences and solve real customer problems (e.g., conversational AI).
Skilled at using data and insights to uncover opportunities, drive prioritization, and measure success.
Technical fluency and foresight to collaborate with engineers.
High ownership mindset with a bias for action and focus on creating customer and business impact.
Exceptional leadership, communication, and collaboration skills across technical and non-technical teams.
Experience building 0→1 products and navigating ambiguity with confidence.

Nice To Haves

Experience in customer support or self-service domains is a plus but not required.

Responsibilities

Define the product strategy, roadmap, and execution for AI Agents and composable AI platforms.
Use data and experimentation to guide decisions, measure impact, and drive continuous improvement.
Turn customer and business needs into clear, actionable product direction and requirements.
Bring data, insights, and industry trends to inform and improve the product experience.
Partner closely with design, engineering, and data science to deliver reliable, high-quality products at scale.
Build alignment and strong partnerships across teams to stay focused on shared goals.
Keep the customer at the center of every product decision.