Sr Product Manager, Device Services

T-Mobile•Bellevue, WA

1d•$121,600 - $219,400•Onsite

About The Position

This Sr Product Manager role focuses on overseeing the expanding portfolio of device-related products, primarily enabled by systems, such as financing, trade, early upgrade, and same-day delivery, with an expectation for future expansion. The Sr Product Manager is responsible for understanding the end-to-end experience of assigned products and a high-level understanding of the platforms and systems enabling the product. This knowledge is then used to support business partners and system partners to resolve product issues, build product improvements, and identify/solve performance concerns. Overall, the Sr Product Manager for Device Services at T-Mobile plays a critical, multifaceted role combining strategic vision, customer advocacy, technical collaboration, and operational leadership to deliver device-related product solutions that drive business success and enhance customer experiences.

Requirements

7+ years of relevant Product Management experience in an agile software product development environment.
Advanced level understanding of customer experience.
Bachelor's Degree (Required); Computer Science, Engineering, Business, or Finance (preferred) or equivalent experience
At least 18 years of age
Legally authorized to work in the United States

Nice To Haves

Computer Science, Engineering, Business, or Finance (preferred)

Responsibilities

Owns the cross-platform device service solutions, ensuring the customer experience aligns with the intended design.
Creates and manages product vision, feature roadmaps, product requirements, and readiness for business support.
Partners with business units, stakeholders, and leadership to identify opportunities for improving customer experience through analysis of both quantitative and qualitative data.
Conducts cost-benefit and competitive analyses to aid decision-making.
Understands, at a high-level, the system design of the product within T-Mobile Platforms.
Routinely analyzes key performance metrics for assigned products identifying trends which could be indicators of customer pain points or revenue leaks.
Builds relationships with reporting resources to research anomalies and with IT Platform owners to drive resolution of detected issues.
Creates customer scenarios for testing in production to ensure, after each system release, customer experiences continue to operate as intended.
Drives issues to closure on a timely basis to ensure T-Mobiles Customer First brand is maintained.
Translates requests from marketing, consumer, or business into a product construct which delivers the needed feature set to attain financial forecasts.
Interprets the needs of the business and translates into detailed Product Requirements which can then be reviewed and edited by key cross-functional stakeholders.
Scopes and prioritizes activities based on business and customer impact.
Collaborates with architecture and development teams to manage technical debt and long-term investments.
Ensures production defects are prioritized for resolution.
Optimizes detailed analysis of product requirements as needed to minimize costs and deliver with speed.
Reviews system designs, participates in developer reviews answering questions, executes change requests as needed and approves test strategy ensuring comprehensive quality assurance.
Partners with marketing, consumer, and digital teams to ensure marketing message is accurate given final product design, consumer and business training aligns with design, and digital Journey BOT can quickly assist customers with questions.
Leads the Product Portfolio and Demand Management team’s IT Capital Prioritization framework.
Provides routine updates to Director-level and above regarding IT Projects which impact PP&DM products.
Acts as a venue for vetting new projects.
Provides training within the PP&DM team on managing a project through the Enterprise Prioritization process.
Prepares the PP&DM VP to advocate for our projects within the larger Marketing organization.