Sr. Product Manager, Customer Payments

Loblaw Companies Limited • Brampton, ON

58d • Hybrid

About The Position

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®. At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. Does working with some of Canada’s most talented minds in innovation supporting retail, digital consumer solutions and analytical platforms excite you? Loblaw Technology powers some of Canada’s most game-changing retail solutions, giving our customers the ability to live their lives well. Come work with a team that values diverse ideas, fosters a culture of inclusion and develops our talent from within. Loblaw Technology gives you the chance to excel, and helps you to strive for success in a big way. Keep reading to learn more! Please note the Loblaw hybrid work model is 4 days in office Sr. Product Manager, Customer Payments | Brampton, ON The Senior Manager is responsible for defining and executing the end-to-end payment strategy across physical retail and digital commerce channels. This role bridges the gap between point-of-sale technology, digital/eCommerce platforms, merchant acquirers, and in-store operations to ensure secure, compliant, efficient, and scalable payment experiences for customers and internal teams. The role partners closely with POS application teams, Digital/eCommerce teams, IT architecture, and external payment providers to deliver seamless payment capabilities that support both in-store and virtual retail experiences. The role also evaluates and leverages emerging technologies — including agentic AI and intelligent automation — to improve payment operations, decisioning, customer experience, and risk management.

Requirements

• 8–12+ years of experience in payments, financial services, retail technology, or digital commerce
• Deep understanding of card payments, alternative tenders, and payment compliance (PCI DSS, EMV, network rules)
• Proven ability to lead complex, cross-functional initiatives at a senior manager level
• Application of AI or agentic workflows in payments, fraud, operations, or customer experience
• Global or multi-market payment strategies

Responsibilities

• Define and own the enterprise retail payment strategy across in-store, online, mobile, and omnichannel experiences
• Develop payment product roadmaps aligned to business growth, customer experience, and operational efficiency
• Evaluate and introduce new payment methods, platforms, and capabilities (e.g., wallets, BNPL, tokenization, network services)
• Partner with POS application teams to design and implement payment flows for physical retail environments
• Collaborate with Digital and eCommerce teams to support online, mobile, and virtual payment experiences

Benefits

• We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees