Sr. Product Manager, Customer Health Platform

Salesforce•Seattle, WA

4d•$172,500 - $285,800

About The Position

Customer Health Platform is Salesforce's answer to one of the most persistent enterprise challenges: customers managing multiple orgs lack a unified, continuous view of their security posture, technical health, and customization complexity. This creates barriers to adoption, slows Agentforce readiness, and at times leads to attrition. Mission Give every Salesforce customer a single, authoritative view of their implementation health posture across all orgs — enabling them to: Shift from reactive to proactive health management Conduct on-demand health assessments with a prioritized list of recommendations Receive intelligent, agentic guidance to close gaps fast Accelerate their path to Agentforce readiness

Requirements

5–10 years of experience, with 5+ years in product management at a software or SaaS company
Bachelor's in CS or technical field; MBA or Master's a plus
Deep technical fluency across search systems, information retrieval, large language models, and AI/ML infrastructure — able to engage deeply with engineering teams and communicate clearly to executive audiences
Experience managing AI model or vendor strategy — you've evaluated, selected, and deployed LLMs or AI services in production and understand the tradeoffs between quality, cost, latency, and vendor risk
A quality-first mindset — you've built evaluation frameworks, benchmarks, or testing systems for AI/ML outputs and have a strong sense of what great looks like at scale
Proven track record of delivering successful product experiences to customers at enterprise scale
Strong cross-functional leadership — you thrive in complex organizations and can align product, engineering, design, security, legal, and go-to-market stakeholders around a shared vision
Strategic thinking paired with disciplined execution — you can articulate a compelling long-term vision and translate it into a clear near-term roadmap
Deep customer empathy — you understand how people search for and consume information at work, and you're driven to make that experience as effortless as possible
Resilience in a fast-moving environment — the AI landscape is evolving rapidly, and you bring clarity and focus rather than anxiety to that pace of change

Nice To Haves

Deep knowledge of Salesforce platform — performance architecture, sandboxes, multi-tenant SaaS, metadata model
Familiarity with Agentforce, LLMs, or AI-driven product features — especially agentic workflows and guided remediation
Experience with technical health, developer tooling, or platform observability products
Experience with monetization strategy, including metered billing or usage-based pricing models
Track record of building partner ecosystems and SI relationships
Experience presenting at industry conferences or customer advisory boards

Responsibilities

Own product strategy, roadmap, and end-to-end delivery for across multiple scrum teams and an AI research team
Define and evangelize the product vision — translating it into user stories, PRDs, and sprint-ready requirements — working daily with engineering, design, and AI research partners
Develop and maintain a comprehensive roadmap, balancing customer requirements, market opportunities, and technical feasibility.
Identify and address key customer pain points ensuring the product delivers measurable value.
Translate high-level business requirements into detailed product specifications and actionable deliverables.
Collaborate with engineering and UX teams to build scalable, intuitive, and high-impact solutions.
Lead cross-functional teams through the product development lifecycle, from concept to deployment, ensuring timely delivery of milestones.
Engage directly with customers, partners, and stakeholders to deeply understand pain points and translate them into actionable product requirements.
Drive prioritization and trade-offs across user experience, performance, and technical feasibility.
Leverage data-driven insights to iterate and improve product offerings continuously.
Partner with sales, marketing, and enablement teams to ensure successful product launches and adoption.
Work closely with them to define go-to-market strategies, positioning, and messaging for the product capabilities.
Stay ahead of industry trends in AI, collaboration, automation, and enterprise service management to drive innovation.
Serve as the voice of the customer, gathering and analyzing feedback from users, developers, and stakeholders to inform product decisions.
Regularly present product updates, strategies, and results to executive team ensuring alignment with organizational goals.