Sr. Product Manager, Account Opening

Royal Bank of Canada•Minneapolis, MN

5d•Onsite

About The Position

The Sr. Product Manager, Account Opening will drive strategic enhancements to the account opening platform, focusing on policy compliance, operational efficiency, and seamless client/advisor experience. This role will lead cross-functional initiatives to deliver scalable account opening solutions while ensuring regulatory adherence and business alignment across all RBC business units.

Requirements

A Bachelor's degree in Business or related field and/or 5+ years of knowledge in account opening processes, wealth management products, and regulatory requirements
Proven ability to lead regulatory initiatives and coordinate between Business, Legal, and Compliance departments.
Experience in process improvement, compliance management, and operational implementation.
Ability to analyze complex issues, develop compliant solutions, and drive implementation in regulated environments.
Expertise in facilitation and strategic influencing across organizational levels.
Skilled at managing competing priorities with precision and regulatory accuracy.
Business Processes
Business Requirements
Client Counseling
Communication
Critical Thinking
Cross-Functional Teamwork
Customer Relationship Management (CRM)
Decision Making
Group Problem Solving
Long Term Planning
Organizational Change Management
Regulatory Requirements
Results-Oriented
Risk Management
Solutions Development
Strategic Thinking
Transformation Strategy
Wealth Management

Responsibilities

Define, socialize, and evolve the future-state product roadmap based on market needs, stakeholder input, technical feasibility, and business priorities
Analyze and prioritize business requirements related to account opening process from key partners
Identify opportunities to improve the client and advisor experience to support firm's strategic initiatives (Advisor Recruiting, UHNW, Cash Services)
Act as primary liaison between Business Services, Legal, and Compliance teams on account opening strategy
Ensure all account opening enhancements meet compliance standards and resolve escalated client or regulatory inquiries
Collaborate with legal, compliance, risk, technology, and operations teams to identify inefficiencies, streamline workflows, and enhance the account opening process
Develop, maintain, and update comprehensive account opening policies and procedures to ensure consistency and compliance across all channels
Partner with technology and training teams to refine user experience and ensure communication and training
Develop and execute strategy to simplify forms and agreements, reducing complexity and client friction throughout the account opening process
Lead strategy to simplify disclosure delivery practices to ensure regulatory requirements are met while improving client experience
Improve ease and accessibility for clients to read, understand, and sign forms through design optimization and user experience improvements
Partner with design, research, technology, legal, risk, and compliance teams to make informed platform decisions
Lead cross-functional agile initiatives involving product, engineering, UX, operations, risk, and compliance teams
Review and approve exceptions associated with the account opening process aligned with Legal, Compliance, and Risk Management
Actively review and curate backlog items, prioritize against roadmap, and retire outdated items
Maintain product backlog health aligned with strategic objectives and business targets
Balance innovation initiatives with operational excellence and technical debt management