Sr. Product Designer

ReflexAI • San Diego, CA

9h • Remote

About The Position

About ReflexAI At ReflexAI, we are building the operating system for conversation performance. We believe that people will always be at the center of high-stakes conversations, and our mission is to ensure they enter those conversations with confidence and deliver an exceptional experience every time. Our platform combines hyper-realistic AI-powered training simulations with intelligent QA to support frontline teams in mission-critical conversations. Our tools work in 25 languages, are endlessly customizable to meet each business's unique needs, and are used by customers ranging from crisis support call centers to healthcare organizations to customer service teams to sales teams negotiating big deals — any organization where empathy, quality, and excellence matter in every interaction. About this role We've built a product our customers can't imagine living without, and our business is growing rapidly. As we evolve from a product with strong market fit into something more ambitious — the operating system for conversation performance — great design has never mattered more. As Senior Product Designer, you'll be embedded with a product pod as a high-ownership IC. You'll own your work end-to-end — from early problem framing through shipped, polished product — and bring a strong point of view at every stage. You'll be an equal partner with PM and engineering, not a downstream executor: shaping what gets built, not just how it looks. Your impact won't stop at your own work. Design is required in varying degrees across everything we build — and part of what makes a great designer here is knowing when to go deep yourself and when to equip the engineers and PMs around you to make better decisions on their own. You'll create leverage that extends beyond your pod.

Requirements

• 5–8 years of product design experience and a portfolio that reflects genuine craft — strong visual design, sharp UX thinking, and meticulous attention to detail
• You've designed products people actually love to use, and you've brought that consumer-grade quality to B2B contexts where the bar is typically lower
• You've worked on AI-powered products and have intuitions about what good AI UX looks like — not just what's technically possible, but what's actually useful and trustworthy
• You have a strong ownership mentality: you treat the product you're working on as yours, not a task list someone handed you
• You know that great design isn't always about doing the design yourself — sometimes it's about writing the doc, establishing the pattern, or giving the engineer just enough direction to move well without you
• You're actively experimenting with AI tools in your design practice — because you genuinely believe the craft is evolving and you want to be ahead of it
• You're motivated by impact and velocity: you move fast, push for quality, and get restless when momentum slows down for the wrong reasons
• You're a strong collaborator who makes cross-functional work easier, not harder — engineers and PMs want to work with you again
• You communicate with clarity: you can explain your design decisions, take feedback without defensiveness, and push back with a real argument when you disagree
• You're detail-oriented in a way that shows up in the work, not just in how you talk about work
• You can't stop thinking about what would make the product better — in the shower, on a walk, first thing in the morning — and you can't wait to get to your desk to try something

Responsibilities

• Own design end-to-end for your pod — from early exploration and problem framing through implementation and iteration
• Be an equal partner with PM and engineering in shaping product direction, not just executing on it
• Bring high craft to every surface you touch — strong UX thinking and sharp visual design, working together
• Know when a problem needs your full design attention and when the right move is to consult, equip, and get out of the way — writing documentation, establishing patterns, or giving pointed feedback so engineers and PMs can move confidently without you
• Navigate ambiguous problems and make them clearer — for yourself and for the people you're working with
• Communicate design decisions with clarity and conviction, and know how to bring stakeholders along without losing your point of view
• Actively use and experiment with AI tools in your design workflow, and help shape how the team works with them over time

Benefits

• Generous retirement, equity, healthcare, and PTO policies

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed