Sr. Process Design Specialist I

Horizon Blue Cross Blue Shield of New Jersey•Newark, NJ

8d•$97,800 - $133,455•Onsite

About The Position

The role is responsible for conducting data collection and analyses to support process improvement programs and projects to reduce cost and complexity across the enterprise. The role will lead a variety of projects in support of the goals of business divisions. Additionally, the incumbent may work in partnership with other BPI colleagues in support of cross-functional enterprise initiatives. The incumbent will draft and review project deliverables and analyses such as value-stream mapping and statistical analyses and supervise business process analysts in the project team environment. The role will also be responsible for business case development using ROI models in direct relationship to departmental goals. The incumbent of this position will interact with process and subject matter experts to develop solutions that improve process performance by increasing productivity and efficiency and/or managing process demands while enhancing the customer experience. In addition to BPI project work, the incumbent must also plan and participate in BPI organization building and activities to help promote the BPI brand, and serve as a mentor to business staff pursuing their Green Lean and Green Belt certifications. This position requires an individual with a strong background in process improvement with the ability to deliver significant sustainable business results.

Requirements

High School Diploma/GED required
Requires a minimum of 5 years business process improvement or process redesign experience
Lean Six Sigma Green-level certification from an industry recognized academic or quality institution (e.g. Universities, American Society for Quality) plus the commitment to achieve Horizon Black Belt certification within two years of hire
Healthcare industry experience preferred
Experience in a multi-divisional corporate environment desired
Understanding of change management challenges related to process improvement
Proven project management and process improvement skills including strong knowledge of lean and Six Sigma methodologies
Experienced with Minitab and/or other statistical software
Must be proficient in MS Office products (Word, Excel, PowerPoint, Visio)
Ability to lead the work of others
Strong verbal/written communication skills, both verbal and in written
Strong presentation and facilitation skills
Demonstrated ability to create strong working relationships with others
Ability to gather, synthesize and analyze data and draw logical conclusions
Strong project management experience
Well organized and results-driven individual

Nice To Haves

Bachelor degree preferred or relevant experience in lieu of degree

Responsibilities

Experienced process improvement practitioner with a focus on driving cost reduction
Execute complex process improvement initiatives with some supervision and guidance
Report and communicate the results from process improvement efforts to division
Influence business partners to make informed decisions
Ability to influence small teams without direct authority
Act as a change agent/coach to instill and sustain changes
Build positive relationships and credibility with the BPI team and business partners
Assess change readiness and prepare plans for helping stakeholders through change
Utilize process improvement principles and tools to achieve significant improvement results
Direct the analyses of process improvement analysts
Drive for high quality results
Utilize Lean, DMAIC and Design for Six Sigma tools and methodologies to define activities that are aligned with business objectives
Identify and manage project risks and issues that impact project progress
Prepare detailed plans to track project performance and assure timely completion and achievement of project deliverables
Develop practical solutions and methodologies to solve complex business problems
Effectively coach, mentor and assist Lean and Green Belt candidates to certification
Develop internal and external content for leadership team presentations
Ensure deployment of common solutions across divisions and businesses
Identify and present new project opportunities to leadership
Develop and share best practices among fellow process improvement coaches and clients
Partner with Finance and Business to develop and track project metrics
Develop business cases using ROI models
Develop control plans and monitor performance and improvement in key metrics
Deliver significant operational improvement and financial benefits to meet annual targets