Sr. Principal Customer Communications Representative (Remote)

Northrop Grumman•New York, NY

4d•$106,800 - $160,200•Remote

About The Position

Northrop Grumman is looking for an experienced Sr. Principal Customer Communications Representative to join our company’s enterprise communications team. In this role, this communications representative is responsible for working across our company teams to develop, plan, execute, and measure integrated, strategic customer communication efforts in support of business priorities. This position can be supported remotely. Your communications expertise, knowledge of the national security environment, and business acumen will be vital as you help to position the company as an innovation and technology leader in aerospace and defense. The person selected for this role must be proactive and innovative, possess strong integrated communications skills from a strategic and tactical perspective, have outstanding professional presence, and very strong collaboration skills. Working within our matrix organization, the Senior Principal Customer Communications Representative must be able to advise and guide a wide range of partners across our company. Experience with our customer communities is very important, as is an understanding of the aerospace and defense business. The ideal candidate is a highly organized, collaborative communicator who can identify unique communication opportunities and translate strategy into coordinated action. The candidate must also have excellent research, writing and verbal skills that demonstrate an ability to comprehend and explain complex programs and initiatives to a broad range of audiences. If you are a strategic and savvy communications expert with an innovative spirit and passion for strategic thinking to achieve top performance in a dynamic, collaborative work environment, please read on.

Requirements

Bachelor’s degree in Communications or related discipline with 8+ years of relevant experience OR Master’s degree in Communications or related discipline with 6+ years of relevant experience
Proven success developing and executing integrated communications strategies
Experience leading complex, business-driven communications projects and collaborating across matrixed environments
Executive-level writing and advising skills, with a systems-level mindset
Demonstrated success managing multiple priorities and stakeholders
Experience partnering with senior leadership teams
Ability to travel up to 25% of the time; travel may include intra-office within the DC metro area, as well as other sites, as needed

Nice To Haves

Experience developing and executing strategic communications plans to achieve business objectives and advance thought leadership
An ability to identify and leverage customer and news cycles to maximize opportunities and advance company thought leadership in priority focus areas
Effective AP writing, editing and strong project management skills
An ability to interact with executive leadership confidently and independently
Comfort with change in a fast-paced, empowered work environment with strong collaboration and alignment to company priorities
Strategic thinking, planning and decision-making
High level of attention to detail and creativity
A commitment to quality work and accountability for results
Experience working in a large, matrixed and/or geographically dispersed organization; U.S. Government experience strongly preferred.
Experience in technology, aerospace, defense or other science-related business or government field
Sound judgment in decision making and leadership actions with proven abilities to drive change through creative methods, ideas and approaches
Must be able to be granted, an SCI security clearance

Responsibilities

Develop and execute integrated customer communications plans in support of business development priorities across the enterprise.
Help translate enterprise and program strategies into clear, compelling communication approaches tailored to specific customer communities and missions.
Conduct research on customer organizations, decision makers and mission priorities to inform communication strategies, talking points and engagement recommendations.
Monitor customer news, industry developments, relevant policy or budget activities and customer feedback; summarize key insights and flag issues, risks and opportunities to the Customer Communications Manager and other stakeholders.
Partner with sector and functional communicators to ensure customer messaging is consistent, accurate and aligned with company positioning across channels.
Build strong working relationships with business development, program teams, government relations and functional partners, serving as a trusted communications point of contact.
Actively participate in Customer Relations Team (CRT) and sector meetings to maintain awareness of business development priorities, identify key stakeholder engagement and communication opportunities, and inform planning.
Develop and maintain core customer communication assets (e.g., key messages, one‑pagers, briefing materials, placemats, fact sheets) for assigned CRT portfolios, ensuring they are current, accurate and readily usable by stakeholders.
Oversee development and/or enhancement of A‑level customer engagement materials for assigned CRTs and sectors (e.g., leadership briefing packages, executive decks and other high‑visibility customer engagement products) to ensure alignment with corporate strategy and enterprise messaging.
Coordinate with the Sr Principal Trade Show Representative and sector teams to identify CRT trade show engagement and sponsorship opportunities and support development of related customer communication materials.
Coordinate with the corporate media team to assist in development of media preparation materials for CRT leaders, ensuring alignment with customer engagement objectives and enterprise positioning.
Uphold Northrop Grumman standards for quality, ethics, security and brand, ensuring all customer communications are accurate, compliant and aligned with company priorities.