Sr. Preventative Maintenance Program Manager, WWGS - Facility Operations Support

Amazon • Jersey City, NJ

6d • $104,100 - $185,000 • Hybrid

About The Position

Amazon's Worldwide Grocery Stores (WWGS), Growth & Development team is searching for a Sr. Preventative Maintenance Program Manager to join our Facility Operations Support team. In this role, you will be responsible for developing, implementing, and managing comprehensive preventative maintenance programs across retail grocery operations. The Sr. Preventative Maintenance PM ensures optimal equipment performance, minimizes downtime, reduces operational costs, and maintains compliance with safety and regulatory standards.

Requirements

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Nice To Haves

• Bachelor's degree in business, operations, human resources, adult education, organizational development, instructional design or related field
• 2+ years of driving process improvements experience
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions
• Knowledge of general AI tools

Responsibilities

• Design and implement preventative maintenance programs for refrigeration systems, HVAC, electrical systems, plumbing, and store equipment across multiple retail grocery locations.
• Develop maintenance schedules, standard operating procedures, and best practices to maximize equipment lifespan and minimize unplanned downtime.
• Create and maintain comprehensive asset management databases tracking equipment inventory, maintenance history, and performance metrics.
• Establish key performance indicators (KPIs) to measure program effectiveness and drive continuous improvement.
• Manage relationships with third-party maintenance vendors and contractors, ensuring service level agreements are met.
• Negotiate contracts and pricing for maintenance services while maintaining quality standards.
• Conduct vendor performance reviews and implement corrective actions when necessary.
• Coordinate emergency repair services and ensure rapid response protocols are in place.
• Develop and manage annual preventative maintenance budgets across assigned locations.
• Analyze maintenance costs and identify opportunities for cost reduction without compromising quality or safety.
• Track and report on maintenance expenditures, providing variance analysis and recommendations.
• Evaluate return on investment for equipment upgrades and replacement decisions.
• Ensure all maintenance activities comply with local, state, and federal regulations including OSHA, EPA, and FDA requirements.
• Maintain documentation for regulatory audits and inspections.
• Implement safety protocols for maintenance activities and ensure contractor compliance.
• Coordinate with Environmental Health & Safety teams on incident investigations and corrective actions.
• Partner with Store Operations, Facilities, and Real Estate teams to align maintenance programs with business objectives.
• Collaborate with Store Managers to address location-specific maintenance needs and concerns.
• Work with Finance teams on capital planning and equipment replacement strategies.
• Communicate program updates and performance metrics to senior leadership.
• Leverage computerized maintenance management systems (CMMS) to optimize scheduling and tracking.
• Identify and implement new technologies to improve maintenance efficiency and equipment monitoring.
• Evaluate predictive maintenance solutions and IT sensors for proactive equipment management.
• Drive digital transformation initiatives within the maintenance function.

Benefits

• sign-on payments
• restricted stock units (RSUs)
• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior