Sr. Practice Director, Professional Services

Conga • Houston, TX

1d • Remote

About The Position

A career that’s the whole package! At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard. Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line. Our approach is grounded in the Conga Way, a framework that reflects our values and drives everything from hiring to decision-making, as well as key programs including recognition. Created with direct input from our colleagues, the Conga Way forms the foundation of our vibrant culture. A career that’s the whole package! At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate, support for growth through individual and team development, and an environment where all voices can be heard. Conga crushes complexity within an increasingly complex world. With our revenue lifecycle management solution, we transform your unique complexities for order configuration, execution, fulfillment, and contract renewal processes with a single critical insights data model that adapts to ever-changing business requirements and aligns the understanding and efforts of every team. Our mission: Empower customers to deliver transformational revenue growth by aligning teams, processes, and technology to maximize customer lifetime value. Our approach is grounded in the Conga Way, a framework for what we stand for and everything we do as an organization — from hiring to decision making and product development. Developed with direct input from our colleagues, the Conga Way is the foundation for our culture. A quick snapshot … As a Sr. Practice Director of Conga’s North America Professional Services organization, you’ll be responsible for execution and delivery of services while driving operational excellence, timely customer value realization, customer satisfaction, and project profitability through scalable service offerings, including implementation and consulting. You must be a strong team leader who can build a high-performance culture that delivers world class results to enable successful customer outcomes across the revenue lifecycle. Our team strives to deliver a best-in-class customer experience while delivering growth and profit by driving rapid implementation of Conga innovative software solutions. You will lead and manage Conga’s highly skilled Engagement Manager team in the delivery of our high-value solutions. This includes building the team, embedding best practice processes, managing key customer relationships, overseeing execution plans, and planning efficient resource allocation across the team to deliver value for all our clients. You are a facilitator, a coach, an advisor and never stop asking questions. You bring strategic vision, foster a culture of innovation, and demonstrate inspiring leadership that motivates teams to exceed expectations and deliver exceptional customer value.

Requirements

• Expert in delivery of SaaS services for a wide range of customer sizes and industries with a track record of executing and over-achieving your customer satisfaction and profitability targets.
• Know how to utilize a consultative approach to delivery of high-value SaaS solutions aligned to the customer’s programs that will set them up for success.
• Interact with all levels and teams of an organization.
• Have led and motivated a services delivery team comprised of engagement / project managers, are comfortable with a matrixed resource structure, and have consistently delivered customer solutions that drive customer value while achieving project financial goals.
• Are a confident hands-on leader who enjoys working directly with customers helping craft high-value solutions while mentoring and growing employees.
• Are experienced in resolving customer, resource, scope and budget challenges, and have the ability to influence customers to make optimal decisions that drive optimized time-to-value successful outcomes.
• Have a proven record of leading, training, and inspiring your team.
• Are able to hire the right people, in the right positions, and help them develop in their careers.
• Motivate the team and get them focused on a vision with a consistent services delivery methodology and best practices.
• Share your knowledge and expertise to develop a world-class sales team capable of hitting pipeline and bookings targets.
• Get buy-in and support from other internal teams
• Genuinely enjoy building relationships.
• Are truly interested in getting to know our customers and their needs.
• Can take their needs and your understanding of the nature of delivery to position the right solutions to the customers.
• Willingness to travel.

Nice To Haves

• An understanding of Revenue Lifecycle Management software (CPQ, CLM, Price Optimization and Management) and/or Salesforce platform would allow you to hit the ground running.
• Successful completion of a bachelor’s degree would be beneficial.
• The completion of a master’s degree would be even better!

Responsibilities

• Responsible for execution and delivery of services while driving operational excellence, timely customer value realization, customer satisfaction, and project profitability through scalable service offerings, including implementation and consulting.
• Build a high-performance culture that delivers world class results to enable successful customer outcomes across the revenue lifecycle.
• Lead and manage Conga’s highly skilled Engagement Manager team in the delivery of our high-value solutions. This includes building the team, embedding best practice processes, managing key customer relationships, overseeing execution plans, and planning efficient resource allocation across the team to deliver value for all our clients.
• Bring strategic vision, foster a culture of innovation, and demonstrate inspiring leadership that motivates teams to exceed expectations and deliver exceptional customer value.

What This Job Offers

• Job Type: Full-time
• Career Level: Director