Sr. Practice Assistant

Mass General Brigham•Boston, MA

8d•$19 - $28•Hybrid

About The Position

Mass General Brigham Cancer Institute is growing rapidly and seeking dedicated Practice Assistants to join their Boston-based teams. This role offers an exciting opportunity to play a vital role in the patient care experience at a leading academic health system. As a Sr. Practice Assistant, you will provide expert coordination of patient scheduling, partnering closely with clinical and administrative members of interdisciplinary teams. Your work will ensure seamless access to care, efficient clinic operations, and an exceptional experience for patients and providers. This position offers a hybrid work schedule after successful completion of onboarding, with 3 days on-site and 2 days remote.

Requirements

High School Diploma or Equivalent required
3-5 years office experience required
Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint
Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
Managing one's own time and the time of others.
Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
Ability to proofread and edit written documents.

Nice To Haves

Can this role accept experience in lieu of a degree? No

Responsibilities

Performs administrative functions to support smooth and efficient clinical service and practice operations.
Performs administrative duties related to patient visits including scheduling, check-in, check-out duties.
Make patient appointments and maintain appointment records.
Assist callers with routine inquiries and triage matters appropriately.
Process patient billing forms and scan documents to patient medical record (EPIC).
Acts as "Super User" for scheduling, registration and billing systems.
Provides assistance and training to others in these areas.
May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
Additional responsibilities as assigned.