Sr. Practice Assistant

Mass General Brigham•Boston, MA

1d•Hybrid

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Enjoy a four-day workweek! This full-time Sr. Practice Assistant position offers a unique Tuesday–Friday schedule with four 10-hour shifts supporting our busy infusion practice at MGH. The Sr. Practice Assistant serves as a key point of contact for patients and supports daily operations through patient check-in, appointment scheduling, telephone support, referral coordination, and work queue management. This role also offers the potential to work remotely up to two days per week, based on staffing and operational needs. Because patient care comes first, flexibility is essential, and team members may occasionally be asked to work on-site on a planned remote day to support clinic coverage. We’re looking for someone who is personable, dependable, organized, and comfortable working in a fast-paced, patient-facing environment. Healthcare and Epic experience are a plus, but candidates with strong customer service skills and a willingness to learn are encouraged to apply.

Requirements

High School Diploma or Equivalent required
3-5 years office experience required
Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint.
Knowledge of office operations and standards and understanding of office procedures, including filing, copying, scanning, printing, and faxing.
Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
Managing one's own time and the time of others.
Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
Ability to proofread and edit written documents.

Nice To Haves

Healthcare and Epic experience are a plus

Responsibilities

Performs administrative functions to support smooth and efficient clinical service and practice operations.
Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level).
Make patient appointments and maintain appointment records.
Assist callers with routine inquiries and triage matters appropriately.
Process patient billing forms and scan documents to patient medical record (EPIC).
Acts as "Super User" for scheduling, registration and billing systems.
Provides assistance and training to others in these areas.
May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
Additional responsibilities as assigned.