Sr Personal Banker

Northern Trust • Denver, CO

23h • Onsite

About The Position

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to its enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, Northern Trust serves the world’s most sophisticated clients using leading technology and exceptional service. The Senior Personal Banker delivers an exceptional client service experience by servicing clients with a full range of banking products and services. This role executes administrative and operational activities related to client accounts, money movement, reporting, and inquiry resolution across in-person, phone, and email channels. The Senior Personal Banker ensures adherence to banking guidelines, procedures, and policies, escalating issues as needed, supports fellow Personal Bankers, and contributes to the continuous improvement of Wealth Management processes.

Requirements

• Knowledge of federal regulations and banking guidelines (acquired through related work experience or formal training).
• Strong analytical, problem-solving, and organizational skills to identify, research, and/or resolve requests and manage conflicting priorities and workflow.
• Ability to think critically and work well independently and as part of a team.
• Strong verbal and written communication skills.
• 3–5 years of related experience.

Nice To Haves

• Knowledge of banking operations, products, and services (acquired through related work experience), preferred.

Responsibilities

• Understands the business model and engages appropriate business unit subject matter experts to explore potential opportunities with the client.
• Provides maintenance and holistic advice on assigned relationships by identifying client needs.
• Executes and/or submits client account servicing activities within appropriate time frames, including but not limited to processing wires and fund transfers, opening and closing accounts, maintaining accurate and complete account records, imaging documents, and researching client issues.
• Proactively communicates with Relationship Management and National Client Support Services teams, as appropriate, to obtain necessary information to properly execute the requested activity.
• Handles paying and receiving activities, including cash transactions and daily balancing activities.
• Fully understands and adheres to all Wealth Management Lobby Banking Operations policies and procedures, as documented in internal database.
• Assists with maintenance and servicing of safe deposit boxes in offices where available.
• Demonstrates expertise in setting up all types of client accounts and services.
• Reviews documentation for completeness and follows through to avoid documentation deficiencies relating to deposit accounts.
• Follows Northern Trust and Wealth Management Risk Management and Compliance guidelines and procedures, escalating any issues and/or concerns to management.
• Maintains strong knowledge of the various business applications critical to client and account servicing, including online tools, and seeks to expand knowledge of the latest enhancements to Northern Trust partner and client technology and/or systems to maintain the highest standards of service.
• Keeps informed of all new products and services to respond to client questions and to assist in recommending services, resulting in expansion of the overall client relationship.
• Monitors banking reports and provides assistance with banking audits as directed by the Team Leader/Manager.
• Serves as a mentor to fellow Personal Bankers, providing guidance and support as needed.
• Shares deposit-area expertise and supports cross-training as designated by the Team Leader/Manager.

Benefits

• retirement benefits (401k and pension)
• health and welfare benefits (medical, dental, vision, spending accounts and disability)
• paid time off
• parental and caregiver leave
• life & accident insurance
• other voluntary and well-being benefits
• discretionary bonus program that may include an equity component

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees