Sr Performance Analyst

MARTA • Atlanta, GA

1d

About The Position

The Senior Performance Analyst serves as lead professional in validating data, managing databases, as well as collecting, analyzing and reporting pertinent data. This position may be required to design and/or manage databases, performance dashboards and statistical models. Serves as consultant to Senior and Executive Management team members and the Board of Directors on Authority-wide matters. Provides information to Executive level staff for short-term and long-term financial planning. The Senior Performance Analyst is responsible for training Performance Analysts, Research Professionals and other staff on appropriate projects. Has responsibility for the completion of methodologies and project designs for research projects for the Authority, providing project design including appropriate methodology, moderation and reporting for all qualitative research projects. Employee may serve as Manager in an “acting” capacity when needed. Performs comprehensive data analysis to leverage business intelligence for the Authority. Responsible for collecting, analyzing and evaluating data using various statistical methods. Effectively automates, optimizes and evaluates data. Translates data trends and patterns into useful data insights/visualizations. Develops new and improved ways to optimize organizational efficiency and performance. Provides consultation or expert advice to management. Reviews and evaluates work processes, practices and programs. Collaborates with external stakeholders to identify best practices. Develops process maps to identify potential roadblocks and/or challenges that may impact operational performance. Designs and implements strategies to develop workflows, support change management, and collect feedback. Evaluates and quantifies impact of improvement strategies on key performance metrics. Prepares routine and ad hoc reports as needed. Stays current on data analytics and strategic performance research, tools and methodologies. Validates data integrity and reports findings to key stakeholders. The Senior Performance Analyst serves as lead professional in validating data, managing databases, as well as collecting, analyzing and reporting pertinent data. Serves as consultant to Senior and Executive Management team members and the Board of Directors on Authority-wide matters. Provides information to Executive level staff for short-term and long-term financial planning. Integrates data from multiple databases, using statistically valid methodologies; establishes desired sample sizes, permissible error limits, and confidence intervals for survey research projects, including those impacting Federal Funding Formula. Develops business process maps and workflows to identify potential roadblocks and/or challenges that may impact operational performance. Designs and maintains data dashboards. Designs and implements strategies to develop workflows, support change management, collect feedback and explore workforce development opportunities with internal and external stakeholders. Builds collaborative relationships with business units to ensure that data and research needs are met. Responsible for the completion of methodologies and project designs for various projects Authority-wide, providing project design including appropriate methodology, moderation and reporting. Responsible for timely and accurate internal and external reporting, including mandatory data reporting. Oversees the analysis of major research and/or performance data, including the responsibility for major Office reports, monthly, quarterly and annually. Performs other related duties as assigned, including Transit Ambassador assignments.

Requirements

• Bachelor’s degree in Business Administration, Data Science, Business Analytics, Mathematics or related field
• Six years of progressively responsible experience working in a statistically oriented research field, such as survey research, database analysis or actuarial research
• Experience creating and optimizing business intelligence datasets and dashboards
• Experience with quantitative analysis, operations, project management or related fields
• Extensive knowledge and application of data analysis software (e.g. R. Stata)
• Extensive knowledge and application of data visualization software (e.g. SQL, R, Python, etc.)
• Extensive knowledge and application of conducting advanced data analytics (e.g. Multivariate statistics, network and cluster analysis, forecasting, machine learning and pattern matching)
• Must be able to work independently and collectively as a team

Nice To Haves

• A master’s degree or doctorate degree is highly desired

Responsibilities

• Validating data
• Managing databases
• Collecting, analyzing and reporting pertinent data
• Designing and/or managing databases, performance dashboards and statistical models
• Serving as consultant to Senior and Executive Management team members and the Board of Directors on Authority-wide matters
• Providing information to Executive level staff for short-term and long-term financial planning
• Training Performance Analysts, Research Professionals and other staff on appropriate projects
• Completing methodologies and project designs for research projects for the Authority
• Performing comprehensive data analysis to leverage business intelligence for the Authority
• Collecting, analyzing and evaluating data using various statistical methods
• Automating, optimizing and evaluating data
• Translating data trends and patterns into useful data insights/visualizations
• Developing new and improved ways to optimize organizational efficiency and performance
• Providing consultation or expert advice to management
• Reviewing and evaluating work processes, practices and programs
• Collaborating with external stakeholders to identify best practices
• Developing process maps to identify potential roadblocks and/or challenges that may impact operational performance
• Designing and implementing strategies to develop workflows, support change management, and collect feedback
• Evaluating and quantifying impact of improvement strategies on key performance metrics
• Preparing routine and ad hoc reports as needed
• Staying current on data analytics and strategic performance research, tools and methodologies
• Validating data integrity and reporting findings to key stakeholders
• Integrating data from multiple databases, using statistically valid methodologies
• Establishing desired sample sizes, permissible error limits, and confidence intervals for survey research projects
• Developing business process maps and workflows
• Designing and maintaining data dashboards
• Building collaborative relationships with business units
• Overseeing the analysis of major research and/or performance data
• Performing other related duties as assigned, including Transit Ambassador assignments

What This Job Offers

• Job Type: Full-time
• Career Level: Senior