Sr. Patient Digital Marketing Associate

Privia Health

4h • $65,000 - $81,000 • Remote

About The Position

The Senior Digital Marketing Associate will serve a key role in ensuring a cohesive digital experience for Privia Health's Care Centers by supporting the use of digital products, especially the websites. This role will be a key partner in helping scale the website support operations to meet the needs of customers and the evolving Drupal platform. It is a Care Center facing role, and engaging with providers is a key aspect. Additionally, this role will assist with other digital projects as needed.

Requirements

• BA or BS in Digital Marketing, Management, or related fields
• 3+ years of experience, preferably in website management/support and project management
• Understanding of web UX best practices
• Solid understanding of project management practices and proven experience managing multiple projects/deadlines with clients, and internal stakeholders
• Base level knowledge and experience with html and CSS
• Working knowledge of search engine optimization (SEO)
• Excellent presentation and communication skills
• Ability to prioritize and follow through effectively, work independently, organized, detail-oriented, thorough

Nice To Haves

• Acquia Drupal experience preferred

Responsibilities

• Collaborate with key stakeholders - both internal and external to support the infrastructure needed to support our Care Centers’ digital presence
• Provide excellent customer support service and engage with providers to resolve website support cases
• Own the day-to-day operations of the website support queue including working with IT, offshore developers, and other operational partners
• Provide project management and some digital expertise to complex website requests made by customers
• Indirectly manage the contracted partners that work on the support tickets
• Provide reports as needed (weekly, monthly, etc) on support activities and identify areas for improvement
• Create documentation of all the Digital Marketing offerings
• Provide support as needed in other Digital projects including Digital Asset Management (DAM) platform, online scheduling, etc

Benefits

• medical insurance
• dental insurance
• vision insurance
• life insurance
• pet insurance
• 401K
• paid time off
• wellness programs
• annual bonus targeted at 15%
• expense reimbursement to offset internet cost (for remote workers)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 501-1,000 employees