Sr Patient Access Associate - Emergency Department

The Nebraska Medical Center•Omaha, NE

2d•Onsite

About The Position

Nebraska Medicine is seeking an individual to join our Access Services team in a front-line, patient-facing role. In this position, you will have a meaningful impact on patients and visitors and often serve as the first impression of Nebraska Medicine. This role involves working in high-volume, fast-paced, time-sensitive environments, interacting with patients face-to-face and at bedside. You will accurately handle sensitive financial and insurance information in real time and maintain professionalism in stressful or emotionally charged situations. The position requires floating and cross-training across departments as needed. The training schedule is full-time for the first 3 weeks (Monday-Friday, 7:00 AM - 3:30 PM) and is a non-negotiable requirement before transitioning to the regular schedule. The regular schedule is Full-Time (40 hours/week), Monday - Friday, 10:00 AM - 6:30 PM.

Requirements

Minimum of two years customer service experience required.
High school education or equivalent required.
Ability to work in a proactive self-directed manner required.
Multi-tasking and problem solving abilities required.
Strong written and verbal communication skills required.
Strong communication and organizational skills with aptitude for detail-oriented work required.
Demonstrates the ability to form and maintain working relationships within the organization to foster a team environment required.
Ability to type 35 wpm with 95% accuracy rating required.
Basic Life Support (BLS) certification within six months of hire or transfer date required, must be from an American Heart Association (AHA) endorsed program (effective for new hires starting January 1, 2023 or later).
Basic Life Support (BLS) within six months of hire or transfer date required (cost will be funded by department).

Nice To Haves

Experience in health care, collections, registration, or revenue cycle preferred.
Associate's degree in business, healthcare or related field preferred.
Experience in health care revenue cycle functions including insurance or registration preferred.
Experience with Microsoft Office products, specifically Word and Excel preferred.
Depending on the position available, fluency in Spanish preferred.

Responsibilities

Ensure patients and customers are greeted in a professional, timely and efficient manner.
Create accounts accurately and efficiently to optimize cash flow for the organization while exceeding customer expectations.
Comply with all state and federal regulations and laws throughout the processes of scheduling confirmation, pre-registration/pre admission, registration/admission, insurance verification, receipt of payments, and patient way finding/escorting.
Provide coverage 24 hours a day, 7 days a week with needs in various areas of the organization, including the emergency department.
Perform face-to-face and bedside patient contact.
Float and cross-train across departments as needed.