Sr Patient Access Associate - Emergency Department

The Nebraska Medical Center•Omaha, NE

2d•Onsite

About The Position

The Sr Patient Access Associate - Emergency Department role at Nebraska Medicine involves greeting and supporting patients in the Emergency Department, completing pre-registration or pre-admission steps, registering/admitting patients, verifying insurance information, collecting copays and point-of-service payments, and escorting or directing patients and families to care areas. This position ensures accurate, timely, and compassionate service in a high-acuity environment. The role operates in a fast-paced, high-pressure setting with frequent exposure to urgent medical situations. Coverage is required 24/7, with face-to-face and bedside patient contact.

Requirements

Minimum of two years customer service experience required.
High school education or equivalent required.
Ability to work in a proactive self-directed manner required.
Multi-tasking and problem-solving abilities required.
Strong written and verbal communication skills required.
Strong communication and organizational skills with aptitude for detail-oriented work required.
Demonstrates the ability to form and maintain working relationships within the organization to foster a team environment required.
Ability to type 35 wpm with 95% accuracy rating required.
Basic Life Support (BLS) certification within six months of hire or transfer date required, must be from an American Heart Association (AHA) endorsed program (effective for new hires starting January 1, 2023 or later).
Basic Life Support (BLS) within six months of hire or transfer date required (cost will be funded by department).

Nice To Haves

Experience in health care, collections, registration, or revenue cycle preferred.
Associate's degree in business, healthcare or related field preferred.
Experience in health care revenue cycle functions including insurance or registration preferred.
Experience with Microsoft Office products, specifically Word and Excel preferred.
Depending on the position available, fluency in Spanish preferred.

Responsibilities

Greet and support patients at the front desk or bedside in the Emergency Department
Complete pre-registration or pre-admission steps
Register/admit patients and verify insurance information
Collect copays and point-of-service payments
Escort or direct patients and families to care areas
Ensure accurate, timely, and compassionate service in a high-acuity environment
Ensure patients and customers are greeted in a professional, timely and efficient manner and accounts are created accurately and efficiently in order to optimize cash flow for organization while exceeding customer expectations and complying with all state and federal regulations and laws throughout the processes of scheduling confirmation, pre-registration/preadmission, registration/admission, insurance verification, receipting of payments, and patient way finding/escorting.