Sr Patient Access Associate - Casual

The Nebraska Medical Center•Omaha, NE

18h•Onsite

About The Position

This is a casual/PRN position with flexible scheduling based on department needs. Open weekday shifts may be offered to casual team members to assist with coverage for call-ins, PTO, and other staffing needs. We anticipate regular opportunities for additional shifts throughout the week. Scheduled coverage may also include recurring shifts on Mondays and Fridays, typically from 9:00 AM - 1:00 PM. Team members may work at either Nebraska Medical Center Main Campus or Bellevue Medical Center depending on operational needs. Training is required and must be completed upon starting work. If you have completed Revenue Cycle training for your current position, you may not need to complete it again if hired for this role.

Requirements

Minimum of two years customer service experience required.
High school education or equivalent required.
Ability to work in a proactive self-directed manner required.
Multi-tasking and problem solving abilities required.
Strong written and verbal communication skills required.
Strong communication and organizational skills with aptitude for detail-oriented work required.
Demonstrates the ability to form and maintain working relationships within the organization to foster a team environment required.
Ability to type 35 wpm with 95% accuracy rating required.
Basic Life Support (BLS) certification within six months of hire or transfer date required (cost will be funded by department), must be from an American Heart Association (AHA) endorsed program (effective for new hires starting January 1, 2023, or later).

Nice To Haves

Experience in healthcare, collections, registration, or revenue cycle preferred.
Associate's degree in business, healthcare or related field preferred.
Experience in healthcare revenue cycle functions including insurance or registration preferred.
Experience with Microsoft Office products, specifically Word and Excel preferred.
Depending on the position available, fluency in Spanish preferred.

Responsibilities

Ensure patients and customers are greeted in a professional, timely and efficient manner and accounts are created accurately and efficiently in order to optimize cash flow for organization while exceeding customer expectations and complying with all state and federal regulations and laws throughout the processes of scheduling confirmation, pre-registration/pre admission, registration/admission, insurance verification, receipting of payments, and patient way finding/escorting.
Coverage for position is required 24 hours a day 7 days a week with needs in various areas of the organization, including the emergency department.
Face to face and bedside patient contact required.