Sr Partner Manager

Sinch•Chicago, IL

33d•$123,000 - $175,000•Remote

About The Position

We are seeking a highly organized and relationship-drivenâ¯Senior Partner Manager - CCaaSâ¯to serve as the primary liaison between our keyâ¯CCaaS partners (e.g., Genesys, NICE, Five9, Talkdesk)â¯and our internal sales and channel partner teams. In this role, you will be responsible for qualifying and managing partner opportunities (referral, resale, etc), coordinating seamless sales handoffs, and driving joint go-to-market (GTM) activities that fuel revenue growth through the contact center ecosystem. The ideal candidate excels at building trusted relationships, managing multiple priorities, and driving partner engagement that generates pipeline. This role will play a key part in maximizing the value of our CCaaS partnerships, ensuring high-quality sales, and enabling scalable success across our partner/channel ecosystem.

Requirements

Minimum of 5 years of experience in partner management, channel sales, or business development,â¯specifically within the CCaaS, UCaaS, or broader CX technology space.
Demonstrable experience managing partner-generated leads and building successful relationships with major CCaaS providers (e.g., Genesys, NICE, Five9, Talkdesk) and their ecosystems.
Strong organizational skills and attention to detail, with the ability to manage multiple workflows and sales handoffs.
Excellent communication and interpersonal skills, comfortable working with external partners and internal stakeholders.
Experience with CRM systems (e.g., Salesforce) and ideally partner portals or PRM tools.
Self-starter with a collaborative mindset and a strong desire to drive mutual partner and customer success.
Bachelor's degree preferred.

Nice To Haves

Preferred understanding of related CCaaS products such as Voice (SIP), Messaging (SMS/MMS), and Email.

Responsibilities

Serve as the day-to-day contact for assignedâ¯CCaaS partners, helping them navigate the joint sales process and supporting mutual success.
Qualify and triage partner-sourced opportunities, routing to the appropriate Account Executive or co-selling alongside the partner's sales team when needed.
Ensure the smooth handoff of leads from partners to internal sales, maintaining transparency and alignment throughout the process.
Build and maintain trusted relationships with key partner stakeholders, includingâ¯Partner Managers, Sales Representatives, and Solution Consultantsâ¯at our CCaaS partners.
Act as the primary point of contact for high-value partners, ensuring mutually beneficial relationships that contribute to both parties' success.
Collaborate with internal teams to optimize theâ¯CCaaS referral and co-sell motion, including the development of joint marketing and sales enablement materials.
Track and report on partner pipeline, referral quality, and conversion metrics using CRM and partner management systems.
Assist in partner enablement activities to ensureâ¯CCaaS partner teamsâ¯are knowledgeable and proficient in positioning our integrated solutions.
Help identify opportunities for deeper partner engagement, upsell potential, or partner-led deal acceleration within theâ¯contact center technology space.

Benefits

STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.
MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

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