Sr Ops Research Perf & Strategy Analyst

Southwest Airlines • Dallas, TX

11h • Onsite

About The Position

Ready to turn data into insights that shape Southwest’s revenue strategy and business performance? As a Senior Operations Research Performance & Strategy Analyst, you will use advanced analytics, statistical techniques, and data science methodologies to evaluate opportunities, validate hypotheses, and support strategic decision-making across Revenue Management. You will combine data from multiple sources to develop actionable insights, inform optimization efforts, and support initiatives that help maximize revenue while maintaining Southwest’s low-cost brand. In this role, you will create compelling dashboards, visualizations, and performance reporting that simplify complex data and enable informed decisions across cross-functional Teams. Your work will directly influence revenue strategies, operational performance, and innovation initiatives that support Southwest’s long-term success. The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours. U.S. citizenship or current authorization to work in the U.S. and no current or future work authorization sponsorship available.

Requirements

• Advanced knowledge in Yield Management, Pricing, reservation systems, Global Distribution Systems, forecasting systems and optimization
• Advanced skills with Microsoft products: Excel (pivot tables, VBA and slicers), Access, Outlook, Teams, etc., advanced skills in SQL and database management and working knowledge of JAVA or Python or Alteryx
• Ability to make sense of, combine, and organize information into meaningful patterns, present this data and provide in meaningful formats so others may continue analysis
• Ability to tell when something is wrong or is likely to go wrong, which may not involve solving the problem, only recognizing there is a problem
• Ability to understand the implications of new information for both current and future problem-solving and decision-making
• Ability to identify and solve complex problems—at times this involves developing unusual or clever ideas but at its core this is using logic and reasoning
• High School Diploma or GED
• Advanced level experience, seasoned and specialized knowledge in: Yield Management including theory, strategy and practice (customer demand, bid price controls, dual RBD, etc.)
• Pricing including theory, strategy and practice (Fare Basis Codes, ATPCO rules, etc.)
• Reservation Systems, Global Distribution Systems
• Working with large and complex datasets
• High level analytical problem solving
• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other productivity tools with sufficient speed and accuracy to meet the demands of the job
• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines

Nice To Haves

• Experience in airline revenue management
• Experience in revenue management or operations research within the hospitality industry

Responsibilities

• Incorporate Yield Management and Pricing concepts with Commercial goals to enable Revenue Management to maximize revenue while maintaining our low cost brand
• Enable Yield Management and Pricing to be more effective and efficient by working with more senior members of the Team to create reports and strategies
• Identify opportunities for revenue generation on Revenue Management, Commercial and Enterprise projects based on analysis with support from Leader
• Seek opportunities within normal scope of work and proactively make recommendations based on system knowledge and analysis to improve revenue performance and meet Revenue Management goals
• Represent Revenue Management in cross-Team discussions with direct Leadership involvement
• Perform research, mine data, develop conclusions and presenting findings to Leaders for discussion and evaluation
• Present and communicate occasionally to Revenue Management Senior Leaders
• Train and mentor junior analysts within the Revenue Management
• May perform other job duties as directed by Employee’s Leaders

Benefits

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit
• Competitive health insurance for you and your eligible dependents (including pets)
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED