2nd Shift Sr. Operations Supervisor

CTDI•Charlestown, IN

22h•Onsite

About The Position

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide. CTDI is seeking an individual who has stellar leadership capabilities to fill our open Sr Operations Supervisor position. This role is responsible for overseeing all aspects of 2nd shift operations, ensuring productivity, quality, and safety standards are met. It requires strong leadership, problem-solving skills, and the ability to drive continuous improvement while maintaining a positive and engaged workforce. 2nd Shift: 3:30PM - 12:00AM, Monday-Friday

Requirements

Proven technical aptitude
Excellent interpersonal skills with the ability to motivate employees
Proactive problem solving ability
Strong organizational and follow-up skills
Excellent analytical, written, and verbal communication skills
The ability to manage multiple tasks
The ability to interact with and coach team members to production goals
Excellent attention to detail
Good PC skills with experience in Word and Excel applications
Ability to interact professionally with the customer in written and verbal communications
SAP Experience
Lean, Six sigma and continuous process improvement knowledge and experience
Strong problem solving skills
Availability to work a flexible schedule as needed, including planned and unplanned overtime which may include weekends
Create and monitor KPIs as well as exceed KPIs
Manage inventory control processes and drive quality through the operation
Must lift objects of various shapes, sizes and weights
Be able to stand, sit or walk for extended periods of time
Ability to reach above head, bend, climb, push, pull, twist, squat and kneel
Tolerate hot or cold warehouse environments.
2-5+ years leadership experience required, preferably in a high volume, fast paced, fulfillment environment
Must be 18 years of age
United States (Required)

Nice To Haves

Technical degree or certification preferred

Responsibilities

Supervise and lead 2nd shift operations team, including supervisors and hourly employees
Supervise production and technical activity of production lines
Monitor departmental performance metrics to ensure production requirements are met
Provide the first level of support for any escalated issue during work shifts
Train, motivate, and support staff in all areas of company and departmental procedures and expectations
Coach and council employees on performance deficiencies and documents as required as well as provide positivereinforcement and encouragement when performance is on target
Complete employee attendance and payroll requirements
Prepare and administer daily performance feedback and reporting as required
Foster a culture of accountability, engagement, and teamwork
Ensure daily production goals are met or exceeded
Monitor workflow and adjust resources as needed to maintain efficiency
Implement and enforce company policies, procedures, and safety standards
Maintain high-quality standards and compliance with customer requirements
Review and analyze Pareto charts and other quality metrics to drive improvements
Support audits and ensure zero non-conformances
Identify process improvement opportunities and implement solutions
Collaborate with other shifts and departments to ensure consistency and best practices
Prepare and deliver shift performance reports to management
Communicate effectively with corporate program managers and other stakeholders