Sr Operations Manager

PrimeFlight Aviation Services • Nashville, TN

7d • Onsite

About The Position

The Senior Operations Manager is a key leadership role responsible for overseeing the day-to-day operations of all airport service departments, ensuring efficient, safe, and high-quality service delivery. This position leads cross-functional teams—including ground handling, customer service, security, and facilities—while driving operational excellence through strategic planning, performance monitoring, and continuous improvement initiatives.

Requirements

• 18 years of age or older
• Eligible to work in the United States
• Minimum of 10 years of experience in airport or aviation operations, with at least 5 years in a managerial role
• Extensive knowledge of airport operations, regulations, and safety standards
• Proven leadership and team management skills
• Must have a valid state-issued driver’s license with an acceptable driving record
• Communicate effectively in English (reading, writing, speaking)
• Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
• Effectively communicate with colleagues and clients, both in-person and through electronic means
• Pass a background check and drug screen
• Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)

Responsibilities

• Lead the management of daily activities across all operational departments, ensuring smooth and efficient airport operations
• Formulate and establish operational policies and procedures, and oversee their implementation to enhance overall efficiency and service quality
• Facilitate effective communication and coordination between various departments such as ground handling, customer service, and security to ensure integrated service delivery
• Regularly assess operational processes and outcomes, employing strategies to drive continuous improvement and address inefficiencies
• Manage the operational budget, including the development of financial plans, allocation of resources, and cost optimization strategies
• Ensure strict adherence to aviation industry regulations, safety standards, and environmental guidelines, staying updated with any changes in legal requirements
• Provide leadership, guidance, and mentorship to the operations team, fostering a collaborative and high-performing work environment
• Act as the primary point of contact with airport authorities, airlines, and other stakeholders, maintaining strong professional relationships
• Develop and oversee emergency response plans and procedures, ensuring preparedness for crisis situations and swift, effective management of any operational disruptions
• Analyze operational data and generate comprehensive reports to identify trends, measure performance against targets, and inform decision-making
• Oversee the procurement, maintenance, and efficient utilization of equipment and facilities, ensuring they meet operational needs and standards
• Implement high standards of customer service within all operational areas, ensuring passenger satisfaction and adherence to service level agreements
• Conduct and lead regular meetings with department heads and teams to review operational performance, set goals, and align on strategic initiatives
• Stay abreast of industry trends, technological advancements, and best practices, integrating innovative solutions into operational strategies
• Lead and manage significant operational projects and initiatives, from conception through to execution, to improve overall operational effectiveness and efficiency
• Perform any additional duties as assigned by management

Benefits

• The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed