Sr. Operations Manager-Warehouse

1A Auto•Indianapolis, IN

About The Position

The Senior Operations Manager leads one or more functional areas within 1A Auto’s Fulfillment Center, driving efficient, high-performing fulfillment operations. The role partners with cross-functional teams and champions strategies to improve productivity and quality. It also involves building and developing talent through supervision, coaching, hiring, training, employee development, and contributions to labor and succession planning. The manager is responsible for daily operational performance as well as continuous improvement, process redesign, automation, and strategic planning input. They maintain consistent, compliant, audit-ready operations, monitor performance and report on results and initiatives to senior leadership. 1A Auto is a high-growth e-commerce auto-parts retailer headquartered northwest of Boston, with a casual work environment and a culture focused on customer service and helping people perform their own auto repairs.

Requirements

Bachelor's degree in Business Administration, Operations Management, or a related field; the education section also says a bachelor's degree is strongly preferred.
At least 5 years in a management role in e-commerce distribution.
Sound judgment under pressure and the ability to make decisions, solve problems, and redirect the workforce in a fast-changing Fulfillment Center environment.
Proven cross-functional leadership and a track record of motivating people to achieve goals.
Strong analytical instincts and the ability to turn data into decisions.
Working knowledge of data analysis tools to extract insights and inform strategy.
Strong communication skills with internal and external stakeholders.
Experience managing multiple concurrent projects.

Nice To Haves

Lean Six Sigma or other process-improvement training.
Familiarity with SQL.
High-potential candidates with a high school diploma or GED and 5+ years of leadership experience in a high-SKU-volume (40,000+) e-commerce warehousing environment, or an equivalent combination of education and experience, will also be considered.

Responsibilities

Own performance and execution for one or more functions within the Fulfillment Center.
Lead, mentor, and develop operations professionals, holding the team accountable to clear goals.
Design and implement strategies to streamline workflows, improve efficiency, and reduce costs without compromising quality.
Adjust workforce allocation to meet real-time demand and competing priorities.
Partner with Human Resources, Logistics, Product Development, IT, and Customer Service to support seamless end-to-end operations.
Foster open, direct communication and a positive, results-driven culture on the floor.
Analyze operational data to identify bottlenecks and inefficiencies and take corrective action.
Monitor KPIs and address performance that falls off target.
Lead continuous improvement, process redesign, automation, and more effective ways of working.
Build and maintain SOPs that support consistent, compliant, audit-ready operations.
Stay current on industry trends and technology.
Contribute operational insight to strategic planning discussions with the executive team.
Report regularly to senior leadership on performance, projects, and key initiatives.
Supervise, coach, and develop employees, and contribute to hiring, training, labor planning, and succession planning.