Sr Operations Manager

CTDI Careers•Aurora, CO

6d•Onsite

About The Position

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide. This role involves oversight of multiple departments and functional areas within the branch to ensure smooth day-to-day operations. The Sr Operations Manager will provide regular reports and updates to senior management on the performance and progress of operational initiatives, and communicate effectively with Corporate management and customers to ensure adherence to Service Level Agreements (SLAs), meeting customer expectations, and promptly resolving any issues. The position requires developing and implementing operational policies, procedures, and standards to streamline workflow, improve productivity, and enhance overall efficiency. The role is responsible for overseeing and managing the financial performance, including participating in daily P&L calls with Corporate management, monitoring inventory levels, tracking stock movements, and optimizing inventory management processes. The Sr Operations Manager is responsible for meeting or surpassing daily Key Performance Indicators (KPIs), with accurate reporting that consistently exceeds customer expectations. This role involves leading and motivating warehouse staff, providing guidance, training, and performance feedback to foster a positive and high-performing team culture. Collaboration with cross-functional teams, such as logistics, procurement, and customer service, is essential to coordinate warehouse operations and address customer needs. The position also engages in employee relations initiatives, promptly addressing and resolving employee concerns, and providing the next level of support for escalated issues during work shifts. Collaboration with Corporate is needed to facilitate escalations involving corporate resources for troubleshooting or process improvement. The role requires utilizing warehouse management systems (WMS) and other technology tools to track inventory, monitor performance metrics, and generate reports. Ensuring compliance with health and safety regulations, company policies, and industry standards is critical to maintain a safe working environment. All other duties assigned, based on the business the warehouse supports, may also be required.

Requirements

5-7+ years of management experience (preferably in a high-volume, fast-paced production, manufacturing, distribution, warehousing or service environment) including experience working with P&L/budgets.
Demonstrates a track record of driving operational excellence and delivering measurable results.
Exceptional leadership and interpersonal skills, adept at skillfully communicating, inspiring, and exerting influence across all levels of the organization.
Strong problem-solving abilities and decision-making skills, with a strategic mindset and a focus on results and continuous improvement.
Advanced understanding of Project Management principles and the criticality of deadline prioritization.
Highly skilled in effectively managing a challenging workload, prioritizing tasks, and consistently meeting deadlines.
Strong analytical and numerical skills, with the ability to analyze data, identify trends, and make data-driven decisions.
Proficiency in warehouse management systems (WMS), inventory control software, and MS Office.
Familiarity with OSHA regulations and standards.
United States (Required) Work Authorization
Must be 18 years of age
Working Days Monday (Required) Tuesday (Required) Wednesday (Required) Thursday (Required) Friday (Required)

Nice To Haves

Experience working with UKG and Kronos.
Experience in supervising temporary staff.
Technical background.
Bachelor's degree preferred in a related field or equivalent work experience.

Responsibilities

Oversight of multiple departments and functional areas within the branch to ensure smooth day-to-day operations.
Providing regular reports and updates to senior management on the performance and progress of operational initiatives.
Communicates effectively with Corporate management and customers to ensure adherence to Service Level Agreements (SLAs), meeting customer expectations, and promptly resolving any issues that may arise.
Develop and implement operational policies, procedures, and standards to streamline workflow, improve productivity, and enhance overall efficiency.
Responsible for overseeing and managing the financial performance, including participating in daily P&L calls with Corporate management.
Monitor inventory levels, track stock movements, and optimize inventory management processes to minimize stock outs, overstock, and inventory holding costs.
Responsible for meeting or surpassing daily Key Performance Indicators (KPIs), with accurate reporting that consistently exceeds customer expectations.
Lead and motivate warehouse staff, providing guidance, training, and performance feedback to foster a positive and high-performing team culture.
Collaborate with cross-functional teams, such as logistics, procurement, and customer service, to coordinate warehouse operations and address customer needs and requirements.
Engages in employee relations initiatives, promptly addressing and resolving employee concerns to maintain a positive work environment.
Provide the next level of support for escalated issues during work shifts.
Collaborates with Corporate to facilitate escalations involving corporate resources (IT, network, etc.) for troubleshooting or process improvement purposes.
Utilize warehouse management systems (WMS) and other technology tools to track inventory monitor performance metrics, and generate reports for analysis and decision-making.
Ensure compliance with health and safety regulations, company policies, and industry standards to maintain a safe working environment for employees and visitors.
All other duties assigned, based on the business the warehouse supports.