Sr Operations Manager (Manufacturing Operations)

SimpliSafe • Boston, MA

4d • Hybrid

About The Position

SimpliSafe is a high-tech home security company dedicated to protecting homes and fostering career growth. They offer a collaborative, innovative, and ego-free culture with significant opportunities for impact. The company is experiencing growth and seeks talented individuals to disrupt the home security space. They utilize a hybrid work model, requiring employees to be in the office on two core days per week.

Requirements

• 6+ years of program and/or project management experience leading complex cross-functional initiatives.
• Experience leading the development and manufacturing of electronics, hardware, or other high-volume consumer products.
• Strong program management skills, including planning, risk management, dependency management, executive communication, and change management.
• Demonstrated ability to influence without authority and drive alignment across teams and organizations.
• Experience creating and improving processes, tools, documentation, reporting, and standard work that improve team effectiveness and execution.
• Strong analytical, problem-solving, and decision-making skills with a data-driven approach.
• Excellent written, verbal, and presentation skills, including experience communicating with senior leadership.
• Ability to thrive in ambiguity, create structure, and successfully drive initiatives through changing business environments.
• Experience working with Asia manufacturing partners and willingness to travel internationally 1-2 times per year.

Nice To Haves

• Experience using project management software (e.g. Smartsheet, Monday, Jira).
• Experience implementing business systems, enterprise platforms, or operational transformation initiatives.
• Familiarity with stage-gate product development processes.
• Experience with data analytics, KPI development, and operational reporting.
• PMP certification or equivalent training.

Responsibilities

• Lead complex cross-functional programs from initiation through execution, driving alignment, accountability, and successful delivery against business objectives.
• Serve as Program Manager for strategic manufacturing and operations initiatives, including NPI readiness, sustaining programs, cost reduction efforts, manufacturing readiness, and operational improvement projects.
• Coordinate effectively across functions including Supply Chain, Engineering, Product, Business Systems, Information Security, and Customer Support, acting as a central point of contact and ensuring clear communication and alignment among all stakeholders.
• Develop and manage program plans, schedules, risks, dependencies, communications, and executive updates to ensure successful program execution.
• Partner with internal teams and external manufacturing partners to drive operational readiness, resolve issues, and achieve cost, quality, and delivery goals.
• Identify gaps in processes and ways of working, and create the tools, documentation, reporting, operating mechanisms, and best practices that improve team effectiveness and enable repeatable execution across Operations.
• Contribute to the long-term vision of the Operations Program Management function by helping establish the processes, operating mechanisms, and execution discipline required to support all major Operations initiatives.

Benefits

• A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
• A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families
• Free SimpliSafe system and professional monitoring for your home.
• Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed