Sr Operations Manager

The Suddath Companies•Jacksonville, FL

2d•Onsite

About The Position

Why Choose Suddath to “Move” your Career to the Next Level? At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

Requirements

5+ years general warehouse/operations experience
2+ years management experience
Excellent verbal and written communication skills
Ability to prioritize and re-prioritize as situations and needs change throughout the workday
Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work
Strong analytical and problem-solving skills
Excellent attention to detail and follow through
Ability to work under deadlines and specific time frames
Ability to develop and maintain positive working relationships with internal and external customers
Ability to demonstrate initiative and to work with minimum supervision
Must have full knowledge of operations accounting including P&L, budgeting, and variances
Financial management and business acumen skills
Manages multiple subordinate managers who supervise multiple employees in Operations.
Proven track record of effective qualitative and quantitative judgement and good decision making
Financial management and business acumen skills
Demonstrated leadership abilities

Nice To Haves

Bachelor’s degree preferred or five years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

Direct all operations personnel, including dispatchers, operations assistants, warehouse personnel, drivers, and service crew in daily activities, whether employees or contractors
Ensure all service-related activities are performed to the highest level possible in accordance with company and vendor standards.
Ensure that all employees and contractors have proper training, job skills, and knowledge to perform assigned duties. Assess and act when re-training is needed.
Ensure compliance with governmental regulations, licensing and permitting, and administrative policies and procedures
Lead performance reviews, career path planning meetings, positive feedback and recognition activities, corrective action meetings, and disciplinary actions with all operations personnel
Foster an environment and culture of Safety First, monitoring practices and adjusting as appropriate to sustain a safe work environment
Establish and execute operational playbook for worksites to improve safety, productivity, profitability, and customer satisfaction
Establish and monitor process for records management related to job records, contractor records, client records and vendor records
Mentors and develops leaders and staff
Develop and deploy site-wide process improvement projects to optimize operations and improve productivity to meet or exceed business objectives
Own and deliver the operational budget including productivity, financial and labor planning and operational goals
Effectively leverage Operations Managers and Supervisors to solicit ideas and understand problems and challenges at the site
Networks with leaders across the company to solicit and share process improvement and best practices to drive efficiencies and cost savings.
Drive timely planning and scheduling for all jobs and all lines of business
Establish quality goals and continuous improvement plans and monitor for performance against goals
Monitor gross margins for service line. Develop and implement specific plans to improve gross margins compatible with operation goals
Monitor productivity of production crews against goals
Manage overtime hours within acceptable guidelines
Participate in job costing to provide the basis to secure additional profitable business opportunities
Negotiate contracts with equipment and materials suppliers as delegated and agreed to with the Director of Operations
Serve as subject matter expert for business development and sales calls to describe and promote the company’s capabilities
Recommend capital expenditures for acquisition of new equipment and maintenance of existing equipment to increase efficiency and services of operations department
Set policies and procedures for facility and vehicle security, including end of day checks, and monitor them for completion