Sr Operations Manager

CTDI Careers•Flower Mound, TX

About The Position

The Sr Operations Manager oversees and coordinates warehouse operations, focusing on optimizing efficiency, productivity, and profitability across multiple departments. The role manages operational performance and financial results, including participation in daily P&L calls with Corporate management. It also leads warehouse staff, coordinates with Corporate and cross-functional teams, supports customer requirements and service-level commitments, and ensures compliance with safety regulations, company policies, and industry standards. The position may include travel and other duties based on the business supported by the warehouse.

Requirements

5–7+ years of management experience, preferably in a high-volume, fast-paced production, manufacturing, distribution, warehousing, or service environment.
Experience working with P&L and budgets.
Track record of driving operational excellence and delivering measurable results.
Exceptional leadership and interpersonal skills, including the ability to communicate, inspire, and influence across organizational levels.
Strong problem-solving and decision-making skills, strategic mindset, and focus on results and continuous improvement.
Advanced understanding of project management principles and deadline prioritization.
Ability to manage a challenging workload, prioritize tasks, and consistently meet deadlines.
Strong analytical and numerical skills, including analyzing data, identifying trends, and making data-driven decisions.
Proficiency with warehouse management systems (WMS), inventory control software, and Microsoft Office.
Familiarity with OSHA regulations and standards.
Bachelor’s degree in a related field or equivalent work experience is required as an educational qualification; a bachelor’s degree is preferred.
Must be at least 18 years of age.
United States work authorization is required.

Nice To Haves

Experience working with UKG and Kronos.
Experience supervising temporary staff.
Technical background.
Bachelor’s degree in a related field.

Responsibilities

Oversee multiple departments and functional areas within the branch to ensure smooth day-to-day operations.
Provide regular reports and updates to senior management on operational performance and initiatives.
Communicate with Corporate management and customers to meet Service Level Agreements and customer expectations and resolve issues promptly.
Develop and implement operational policies, procedures, and standards to streamline workflow, improve productivity, and enhance efficiency.
Oversee and manage financial performance, including participating in daily P&L calls with Corporate management.
Monitor inventory levels and stock movements and improve inventory processes to reduce stockouts, overstock, and holding costs.
Meet or exceed daily Key Performance Indicators and provide accurate reporting that meets customer expectations.
Lead and motivate warehouse staff, providing guidance, training, and performance feedback.
Collaborate with logistics, procurement, customer service, and other cross-functional teams to coordinate operations and address customer needs.
Address employee concerns promptly as part of employee relations initiatives.
Provide next-level support for escalated issues during work shifts.
Coordinate with Corporate on escalations requiring corporate resources, including IT and network support, for troubleshooting or process improvement.
Use warehouse management systems and other technology tools to track inventory, monitor performance, and generate reports.
Ensure compliance with health and safety regulations, company policies, and industry standards.
Perform other duties as assigned based on the business supported by the warehouse.