Sr. Operations Manager

Heartland Alliance International•New York, NY

3d•$75,000 - $105,000•Hybrid

About The Position

Heartland Alliance International (HAI) is a global human rights organization advancing the health and human rights of marginalized communities. HAI provides trauma-informed mental health care, access to justice for survivors of rights abuses, and stigma-free health services. Through innovative, equity-driven approaches, HAI promotes human rights protections and gender equality across its global and U.S.-based programs. HAI's Marjorie Kovler Center (MKC), originally based in Chicago, is a nationally recognized treatment center for survivors of torture and severe trauma and their families. Serving individuals from more than 60 countries, MKC provides trauma-informed, culturally responsive mental health, medical, and social services. The center also advocates for the end of torture worldwide and for the rights of immigrant and refugee communities. HAI is now expanding the MKC into New York City, extending its nationally recognized survivor-centered model to reach more individuals and communities. The Sr. Operations Manager plays a critical role in supporting the day-to-day functioning of the Marjorie Kovler Center. This position ensures operational excellence across administrative, facilities, and program support functions, enabling the clinical and advocacy teams to deliver high-quality services to survivors of torture. The Sr. Operations Manager may supervise staff as operations grow and will collaborate closely with program leadership to maintain a trauma-informed, participant-centered environment.

Requirements

Bachelor’s degree in business administration, nonprofit management, social work, or related field required or equivalent experience.
Minimum of 5 years of experience in operations, program administration, or nonprofit management.
Strong organizational and problem-solving skills with attention to detail.
Excellent interpersonal and communication skills.
Ability to manage multiple priorities in a trauma-informed environment.
Proficiency in Microsoft Office Suite.
Commitment to human rights, social justice, and equity.
Cultural humility and ability to work effectively with diverse populations.

Nice To Haves

Bilingual proficiency in a language other than English (e.g., Spanish, French, Arabic, Pashto, or Portuguese) preferred.
Experience working in human services, mental health, or immigrant/refugee support settings strongly preferred.
Prior supervisory experience

Responsibilities

Provide support to the development and implementation of organizational strategic planning and initiatives.
Provide leadership and support for special projects as assigned.
Oversee daily operations of the MKC-New York, including facilities coordination, scheduling maintenance and repairs, vendor management, and administrative systems.
Manage inventory and procurement of supplies and equipment, ensuring cost-effective and timely purchasing.
Maintain compliance with procurement policies by securing competitive quotes and preparing necessary documentation for purchases and services exceeding $10,000.
Assist with onboarding of new staff, interns, and volunteers, including workspace setup.
In collaboration with HR, provide HR-specific operational support for HAI including but not limited to the development and maintenance of end-to-end employee lifecycle processes, procedures, workflows and communications.
Maintain accurate records and documentation related to operational processes, HR support, compliance, and program activities.
Collaborate with program leadership and finance teams to develop program budgets, monitor expenditures, and ensure adherence to federal regulations, internal controls, and compliance requirements.
Manage program-related financial operations, including but not limited to processing invoices, expense reimbursements, credit card purchases, and executing wire transfers to vendors as needed and administering petty cash disbursements.
Assist leadership in executing, ensuring accuracy and timely processing.
Create new cost centers for projects and maintain accurate records in the organization’s donor database and internal file systems.
Ensure timely completion of annual property tax exemption filings and apply and maintain the organization's sales tax exemption status.
Provide support for internal and external audits, responding to requests for supporting materials, maintaining audit files, and coordinating with Finance and program leadership to ensure timely submission of requested information.
Support donor management and development activities by updating the donor database, recording new donations, and generating donation reports as needed.
Oversee the preparation and processing of independent contractor agreements through Zoho, including invoice handling and W-9 documentation.
Support program logistics including client transportation coordination and interpreter services.
Serve as liaison with HR, IT, and finance teams to ensure operational alignment and compliance.
Contribute to continuous improvement efforts to enhance service delivery and operational efficiency.
Uphold trauma-informed and culturally responsive practices in all aspects of operations.
As operations grow, may supervise staff by providing guidance, performance management, and professional development support.
May provide guidance to interns or volunteers as needed.