Sr. Operations Manager - Security

JobStack, Inc.•San Francisco, CA

3d•$160,000 - $200,000

About The Position

The Senior Operations Manager will lead and grow a commercial security integration business in the San Francisco Bay Area. The role oversees day-to-day operations, including project delivery, field installation, and service activities, and is responsible for the operational, financial, and technical aspects of delivering large-scale electronic security projects and managing service operations. The successful candidate will build and develop strong teams, improve profitability, streamline operations, support business growth, and deliver an exceptional customer experience.

Requirements

Minimum 5 years of leadership experience in commercial electronic security integration or a closely related low-voltage industry.
Proven ability to manage installation and service teams supporting complex commercial projects.
Experience overseeing multimillion-dollar projects and managing departmental financial performance.
Strong understanding of access control, video surveillance, and integrated security systems.
Demonstrated success managing budgets, labor resources, project schedules, and profitability.
Strong leadership, communication, and organizational skills.
Ability to work effectively with customers, field teams, and senior management.
Experience improving operational processes and driving measurable business results.

Nice To Haves

Previous responsibility for branch-level or regional operations within a security integration company.
Experience managing service departments and recurring maintenance revenue.
Familiarity with large commercial construction projects and enterprise security installations.
Background in estimating, project management, or technical operations.
Relevant degree or professional certifications.

Responsibilities

Oversee day-to-day operations, including project delivery, field installation, and service activities.
Manage and develop project managers, technicians, and operational support personnel.
Drive financial performance through budgeting, forecasting, cost management, and margin improvement.
Ensure projects are executed efficiently, safely, and within established timelines and budgets.
Evaluate staffing needs, allocate resources, and improve workforce productivity.
Implement operational improvements to enhance efficiency, quality, and overall performance.
Partner with sales teams to support new business opportunities and successful project execution.
Build and maintain relationships with customers, contractors, and industry partners.
Monitor key performance indicators and develop strategies to achieve business objectives.
Support hiring, training, employee development, and performance management.
Identify opportunities to expand service revenue and strengthen customer retention.