Sr. Operations Manager - ERT

TaskUs•Chandler, AZ

1d•Onsite

About The Position

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What does a Senior Operations Manager really do? Think of yourself as someone who will manage day-to-day business operations, including performance, billing, and PNL, so not everyone can qualify for this role. We make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Senior Operations Manager.

Requirements

Two-plus years of experience as a Senior Operations Manager or seven-plus years of experience as an Operations Manager in high‑stakes or safety‑critical environments (e.g., transportation, automotive, aviation).
Experience managing supervisors, as well as coaching and developing Teammates.
20% travel required to support market launches, conduct field audits, and meet with regional stakeholders.

Nice To Haves

Autonomous Vehicle Experience is mostly preferred
BA/BS degree preferred.

Responsibilities

Manage day-to-day operations business, including performance, billing, P&L and resource forecasting for a growing fleet.
Manage a high-performing team of Operations Managers and Team Leads, ensuring they are coached in both leadership and AV technical literacy.
Design and scale response frameworks that accommodate unique AV challenges, including software-defined edge cases, hardware failures, and environmental obstacles.
Drive KPI excellence across specialized AV metrics, balancing technical Resolution Rates and Safety Benchmarks with business metrics like CSAT and AHT.
Meet with Senior Management and clients as needed to continue business growth.
Ensure compliance with evolving regulatory and legal standards specific to autonomous transportation.
Own the hiring and talent development pipeline, identifying candidates with the "top-notch" analytical skills required to thrive in a fast-paced technology environment.
Foster an organizational culture that prioritizes safety, innovation, and rapid adaptation to technological change.