Sr. Operations Billing Analyst

Chariot Energy • Houston, TX

1d • $80,000 - $115,000 • Onsite

About The Position

Chariot Energy, an affiliate of Hanwha Energy USA and Hanwha Group, is seeking an experienced Retail Operations Analyst to join their team as a Sr Operations Analyst. This role is crucial for overseeing and implementing day-to-day workflow activities, managing complex exception handling, and ensuring adherence to service level agreements. The analyst will specialize in assigned business functions, becoming a subject matter expert, and will collaborate with team members, IT, and cross-functional teams to support evolving business requirements. The position is based in Houston, Texas, and requires onsite presence. The company aims to become a leading energy retail provider within five years.

Requirements

• 5+ years’ working experience in Retail Operations in multiple energy markets across ERCOT, NYISO and PJM.
• Experience in retail energy market required.
• Capable of acquiring and scrutinizing data with minimal supervision, able to analyze scenarios and recommend a course of action or remediation.
• Advanced proficiency with Excel and other MS Office Suite.
• Bachelor's degree in Business, Finance, Accounting, or related field, or 5 years of directly related relevant experience in Retail Operations in lieu of a degree.
• Strong communication and interpersonal skills.
• Detail-oriented, strong organizational skills, and ability to prioritize responsibilities to meet critical deadlines with a high degree of accuracy.
• Ability to work independently with minimal oversight.
• Exceptional analytical, problem-solving, and critical thinking skills.
• Ability to interface and effectively communicate with various internal and external stakeholders.
• Ability to multi-task and function in a highly dynamic atmosphere.
• Proficiency with MS Office Suite; Advanced Excel (VBA/Access/SQL a bonus but not required).
• Eligible to work for any US employer without the need for any current or future sponsorship.

Nice To Haves

• Experience in the deregulated retail electricity sector.
• Strong emphasis on analytics.
• VBA/Access/SQL proficiency

Responsibilities

• Apply sound judgment and analytical skills to investigate discrepancies in work processes and take appropriate actions to resolve issues, collaborating with other functional teams as necessary.
• Develop and implement controls and reporting, starting with manual pilots and progressing to automated, documented processes.
• Coordinate with cross-functional teams to analyze and adjust processes and functionality for accuracy and efficiency.
• Establish controls to bridge identified gaps across business units.
• Assist in gathering requirements and QA testing for new development projects related to billing, customer experience, and reporting.
• Conduct ad hoc analysis to support data-driven decision-making.
• Manage and adhere to compliance protocols outlined by Public Utility Commissions.
• Assist with project planning, testing, and implementation of automated processes for data and analysis.
• Adhere to Retail Market Guide protocols set forth by ERCOT.
• Take the lead in understanding potential gaps in current processes due to changes and proposed regulations, and formulate solutions for compliance.
• Deliver on key performance indicators (KPIs).
• Provide cross-functional support to peers and departments to develop best-in-class end-to-end delivery processes.
• Perform other ad hoc analysis as required.
• Perform other duties as assigned.

Benefits

• Equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior