Sr Operations Associate
About The Position
Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 90,000 households from our over 175 offices - and growing - nationwide. Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com. Our Plymouth, MN office has an exciting opportunity for a Senior Operations & Advisor Team Office Services Associate! The Senior Operations Associate supports mailroom and office services, document and records management, new-business processing, and administrative services for the Operations department and remote advisor teams. This position serves as a subject matter resource for assigned processes, resolves routine operational issues, maintains complete and accurate records, and identifies opportunities to improve efficiency, quality, and service delivery. This role is an On-site position. In the spirit of pay transparency, we are excited to share the hourly rate for this position is $26.00 to $29.00 per hour, depending on experience.
Requirements
- High school diploma or equivalent required
- Two or more years of experience in operations, document management, administrative services, financial services, or a related environment preferred.
- Demonstrated ability to effectively use AI tools and technologies in daily work tasks.
- Understanding how to craft effective prompts, evaluate AI-generated content for accuracy and appropriateness, and integrate AI tools to enhance productivity while maintaining quality standards.
- Comfort with learning new AI applications and understanding their appropriate use cases and limitations.
- Ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems.
Nice To Haves
- associate degree or other postsecondary education preferred.
- Experience processing confidential, regulated, or time-sensitive materials preferred.
- Experience with Laserfiche, CRM platforms, custodian systems, broker-dealer imaging tools, mail meters, or shipping applications is a plus.
- Experience training colleagues or serving as a process resource is preferred.
- Securities and/or insurance licenses are a plus but are not required.
Responsibilities
- Administer interoffice mail and employee mailboxes.
- Receive, open, sort, and distribute incoming mail.
- Prepare, meter, and coordinate outgoing mail and shipments.
- Operate mail meters and UPS shipping support tools.
- Generate, merge, and mail client welcome letters.
- Scan and index documents in Laserfiche.
- Perform quality reviews to confirm that documents are legible, properly indexed, and assigned accurate metadata.
- Generate cover pages and submit documents to the broker-dealer for imaging.
- Log, archive, retrieve, and maintain records stored in the Wealth Enhancement records room.
- Fulfill document-retrieval requests from branch offices and support audit-related requests.
- Support the import of documents from the CRM into the document-management system.
- Process incoming new-business documentation for applicable vendors and custodians.
- Maintain the incoming-check receipt log in accordance with established procedures.
- Identify incomplete, inaccurate, or incorrectly routed items and coordinate resolution with the appropriate team.
- Provide data-entry, project, and administrative support to the Operations department as assigned.
- Troubleshoot routine processing issues and escalate exceptions appropriately.
- Serve as a process resource for assigned responsibilities and provide guidance to team members.
- Assist with the training and onboarding of new team members.
- Support the maintenance of procedures and job aids for assigned processes.
- Identify and communicate opportunities to improve accuracy, efficiency, controls, and service delivery.
Benefits
- Training and professional development
- Medical, dental and vision coverage (Available to full-time employees and their families)
- Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
- Life and AD&D insurance – employer paid and voluntary options
- Short-term and long-term disability, workers compensation – employer paid
- 401k with match and profit sharing
- Wellness programs and resources
- Voluntary benefits, including pet insurance
- 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
- 12 paid holidays each year (10 pre-determined and 2 floating days)
- Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
- Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
