Sr. Operations Analytics Manager (Remote)
About The Position
This role will be the analytical engine behind how Rula understands, monitors, and improves its billing and account experience, financial performance and customer service. As an individual contributor, you will work closely with partners across Finance, Billing, Product, Data, Customer Service, and Operations, bringing well-rounded business acumen to investigate complex account questions, uncover root causes, and turn messy data into clear, actionable insights. Day to day, you’ll dig into billing workflows, identify where things break down, and help teams make informed conclusions that improve accuracy, reduce friction, and support sustainable growth. This role sits within the Analytics organization and plays a critical part in helping Rula deliver a reliable, trustworthy financial experience for members, providers, and partners.
Requirements
- 7+ years of related professional experience in analytics or data science-focused role
- 2+ years of experience focusing on financial analytics and/or firm-level operations analysis
- Demonstrated ability to work with non-technical cross-functional stakeholders
- Deep understanding of financial metrics (e.g., CAC, billing, key accounts, retention, churn, LTV, etc.) and operational metrics (e.g. resolution time, product uptime)
- Experience translating data into actionable insights
- Expert-level proficiency in Python and/or SQL
- Familiarity with data visualization tools (Looker, Tableau, Hex, etc.)
Nice To Haves
- Experience within a fast-paced, high-growth startup environment with the ability to handle dynamic and shifting analytical priorities
- Expertise proposing and executing operational efficiency experimentation
- Prior experience in healthcare, marketplace or financial services operations
- Ability to connect analytics insights to business strategy, influencing financial and operational decisions that drive profitable growth
Responsibilities
- Investigate complex account questions
- Uncover root causes of issues
- Turn messy data into clear, actionable insights
- Dig into billing workflows
- Identify where billing workflows break down
- Help teams make informed conclusions that improve accuracy, reduce friction, and support sustainable growth
Benefits
- 100% remote work environment
- Attractive pay and benefits
- Full transparency of pay ranges
- Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
- 401(k) plan access
- Generous time-off policies
- 2 company-wide shutdown weeks each year for self-care
- Paid parental leave
- Employee Assistance Program (EAP)
- Quarterly department stipend
- Community and employee resource groups
- Home office stipend
- New hire home office stipend
- $50 monthly stipend to help cover internet or cell phone expenses
- Wellness at Rula program
- $50/month wellness stipend
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
