Sr. Operations Agent

. Crane Worldwide Logistics . • Charlotte, NC

3d • Onsite

About The Position

This role involves preparing domestic documents, routing shipments, negotiating rates, assisting with brokerage and sales support, auditing freight bills, and providing freight quotes. The agent will also investigate and resolve customer issues, address inquiries, and maintain strong customer relationships while working effectively in a team environment to achieve business goals.

Requirements

• Good client service skill and ability to handle dual tasks.
• Interpersonal skills necessary to communicate (verbally and intuitively) effectively with both clients and internal personnel.
• Ability to handle pressure and responsibility in a fast-paced environment, in a timely and effective manner.
• Career-oriented, hard-working, quick learner with excellent recall for past events/situations/numbers.
• Strong knowledge of personal computers
• 3+ years' industry experience
• 2+ years' experience in Motor Carriers and Freight Forwarders
• High School Diploma or GED

Nice To Haves

• Bachelor's degree preferred

Responsibilities

• Preparing Domestic documents including Airline bills, Motor Carrier BOL, declarations and NAFTA forms.
• Routing Shipments-Determining appropriate mode of transportation for all domestic / Canadian shipments.
• Evaluates appropriate cost/time combination for each shipment
• Rate Negotiation - Negotiates best rates with motor carrier, freight forwarders and express couriers for all domestic shipments (e.g. UPS, DHL & FedEx.) These negotiations include both ground and air shipments.
• Brokerage Assistance -- Works very closely and on a regular basis with the broker's firm (e.g. providing import documentation, tracking shipments etc., etc. for all import shipments coming into the United States.
• Sales Support -- Provides assistance for domestic sales department.
• Freight Bill Auditing -- Verifies accuracy of domestic freight bills and disputes any discrepancies.
• Freight Quotes - Responsible for securing weight and dimensions of all quotes requested by the sales staff and obtaining the most economical freight rate from motor carrier, freight forwarders and express couriers.
• Investigating customer problems and/or complaints and managing to successful resolution.
• Addressing all customer inquiries.
• Maintaining relationships with both internal and external customers with exceptional service.
• Working effectively in a team environment to meet business goals and objectives

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED