Sr. Operations Agent - Time Critical

. Crane Worldwide Logistics . • Atlanta, GA

5d • Onsite

About The Position

Manage and oversee time-critical shipments, including air, ground, and expedited freight. Provide real-time tracking and proactive updates to customers and stakeholders. Coordinate with airlines, trucking companies, and logistics partners to ensure on-time delivery. Ensure shipments go straight from pickup to delivery without transfers, minimizing handling and transit time. Develop contingency plans for delays and resolve transport-related issues quickly. Work closely with sales, operations, and customer service teams to meet client demands. Negotiate pricing and service levels with carriers and vendors. Ensure compliance with international and domestic shipping regulations. Analyze performance data and implement process improvements for efficiency. Provide 24/7 support for urgent shipments when required.

Requirements

• 3+ years in time-sensitive logistics, freight forwarding, or a similar role.
• Strong problem-solving and decision-making abilities.
• Excellent communication and negotiation skills.
• Ability to work under pressure and meet tight deadlines.
• Proficiency in logistics software and tracking tools.
• Knowledge of customs regulations and airline routing.
• Customer-focused mindset with attention to detail.
• Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components
• Sitting for extended periods of time
• Vision abilities required by this job include close vision and the ability to adjust focus
• Punctual attendance and regular presence on-site at the assigned work location

Nice To Haves

• Bachelor’s degree in supply chain management, Logistics, or a related field (preferred but not always required).
• Experience with NFO (Next Flight Out), OBC (On-Board Courier), and AOG (Aircraft on Ground) shipments.
• Familiarity with hazmat or temperature-controlled logistics.
• Multilingual abilities (a plus for international shipments).

Responsibilities

• Manage and oversee time-critical shipments, including air, ground, and expedited freight.
• Provide real-time tracking and proactive updates to customers and stakeholders.
• Coordinate with airlines, trucking companies, and logistics partners to ensure on-time delivery.
• Ensure shipments go straight from pickup to delivery without transfers, minimizing handling and transit time.
• Develop contingency plans for delays and resolve transport-related issues quickly.
• Work closely with sales, operations, and customer service teams to meet client demands.
• Negotiate pricing and service levels with carriers and vendors.
• Ensure compliance with international and domestic shipping regulations.
• Analyze performance data and implement process improvements for efficiency.
• Provide 24/7 support for urgent shipments when required.

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

What This Job Offers

• Job Type: Full-time
• Career Level: Senior